Report a missed bin collection
If you are reporting a missed brown bin collection please use the button below
Before you report any other missed bin collection, please review the information below. A charge may be made for returning to collect a missed bin - view the Missed bin charge FAQ for more information
Check your Check our bin collection calendar - make sure your bin went out on the correct day.
Consider other possible reasons your bin wasn't collected:
Bins will be collected from 5.45am. Please ensure your bin is out before this time, ideally put your bin out the night before.
Unless an Assisted Collection (permit) has been approved, you are required to present your bins for collection at the kerbside or an arranged collection point.
Please ensure you have disposed of rubbish in the correct recycling bin. Check what goes in your bins.
There is a risk of damaging the bin when emptying if it is too heavy. Do not overfill and ensure the lid closes.
Green bins: You must qualify for a second bin before it will be picked up.
Other bins: There is no limit to the number of recycling bins a domestic resident can have at the household.
If the bin lid cannot close due to excess waste then the bin may be damaged during tipping. Please ensure you remove excess waste and close bin properly. Crew will not put their hands in bins to remove waste.
Waste will not be collected unless it is in a South Ayrshire Council bin. Please ensure you place waste in correct bin.
Missed Bin Report Form
Use this service to tell us that we didn't pick up your bin on its collection day
