Christmas and New Year service arrangements

Festive Opening Hours 2022

Customer Services

Our customer call centre will close at 4:45pm on Thursday 22^nd December. The Customer Service team will continue to provide a telephone only service on selected dates during the festive period. You can contact them on 0300 123 0900 during the dates and times below: 

• Wednesday 28 December - 9:00am - 4:45pm
• Thursday 29 December - 9:00am - 4.45pm
• Friday 30 December - 9:00am - 4:00pm

Our phone lines will then reopen as normal on Wednesday 4 January 2023 at 9:00am.

Bin collections during the festive period

Non Recycling Waste (Green Bin), Paper and Cardboard (Grey Bin), Plastic Metals and Cartons (Blue Bin), Glass Bin (Purple Lid) will be collected as normal over the festive period. Please put your bin out by 6:00am on the scheduled collection day.  

Food Waste Collections scheduled for 26, 27 December and 2, 3 January

Food Waste will be collected between Saturday 24 and Tuesday 27 December and Saturday 31 December and Tuesday 3 January 2023.  Please pop your caddy out for collection by 6:00am on both Saturdays and leave out until collection takes place.

Household Waste Recycling Centres

Troon and Girvan - closes at 4:00pm on Saturday 24 December and reopens on Wednesday 28 December. Then closes at 2:00pm on Saturday 31 December and reopens on Wednesday 4 January 2023.

Maybole - closes at 4:00pm on Saturday 24 December and reopens on Friday 30 December. Then closes at 2:00pm on Saturday 31 December and reopens on Friday 6 January 2023.  

Heathfield - closes at 2:00pm on Saturday 24 and 31 December and reopens on Tuesday of both weeks.

Please remember that our HWRC's operate a booking system for South Ayrshire residents and booking can be made online at  Household waste recycling centre booking system - South Ayrshire Council (south-ayrshire.gov.uk)    

Special Uplifts and Commercial Waste

Special uplift collections will stop on Thursday 22 December 2023 and recommence on Monday 9 January 2023. 

Commercial Waste that is scheduled to be collected on Saturday 24 and Sunday 25 December, or Saturday 31 December and Sunday 1 January 2023 will be collected as a catch-up service on Monday 26 December and Monday 2 January 2023. If you are a commercial customer and you would like to book an additional collection over the festive period, then please call 01292 616 436 before Friday 16 December.

Recycle Your Christmas Tree

Did you know you can arrange for your real Christmas tree to be recycled for free in your brown bin? You can book an uplift on our website here or by calling 0300 123 0900.

Sport and Leisure

The Citadel will be open during the festive period as follows:

• Friday 23 December - Open as normal
• Saturday 24 December - Closed
• Sunday 25 December - Monday 26 December - Closed
• Tuesday 27 December - Friday 30 December - 8:30am - 5:30pm
• Saturday 31 December - 8:00am - 2:00pm
• Sunday 1 January - Monday 2 January - Closed

Normal opening hours will resume on Tuesday 3 January 2023.

Pools and Activity centres will be open as follows:

• Friday 23 December - Open as normal
• Saturday 24 December - Monday 2 January - Closed

Normal opening hours will resume on Tuesday 3 January 2023.

Property Maintenance

Property Maintenance will operate normal working hours up to 4:00pm on Thursday 22 December 2022.

We will have a reduced service on the following days, carrying out emergency and urgent housing repairs only. This will also include heating upgrade works if tenants have no heating or hot water.

·         Wednesday 28 December

·         Thursday 29 December

·         Friday 30 December

·         Wednesday 4 January 2023

All out of hours services will be as normal over the holiday period.

Normal service will resume on Thursday 5 January 2023.

Registration Services

Our Ayr Registration office will close on Friday 23rd December at 1:30pm and will be open during the festive period as follows:

·         Wednesday 28 December - 9:00am - 4:00pm

·         Thursday 29 December - 9:00am - 1:00pm

·         Friday 30 December - 9:00am - 1:00pm

A telephone consultation service will be provided for urgent death registrations only.  The contact details for the duty registrar is noted below. If required, an emergency registration service will be provided.

Duty Registrar: Denise Glass

Telephone number:  07873562266

Tuesday 27 December 2022 and Tuesday 3 January 2023 between the hours of 9:00am and 10:00am.

The office will reopen as normal on Wednesday 4 January 2023 at 8:45am.

Housing Services

Housing Services will close at 4.45pm on Thursday 22 December and will re-open on Wednesday 4 January 2023 at 10.00 am.

If you are homeless and need help with temporary accommodation during this period, please contact the Homeless Standby Service on 0808 100 3151.

Making Payments

To make a payment to your rent account, please call our Telephone Payment Service on 0300 123 0900. This service is available 24 hours a day, 7 days a week. Remember to have your 13-digit payment reference number when you call, this can be found on your rent payment card.  

Alternatively, you can make a payment online.

Scottish Welfare Fund

The phone lines for applications to The Scottish Welfare Fund will be closed over the festive period from Friday 23 December until Tuesday 3 January, with the exception of Wednesday 28 - Friday 30 December. On these days, phone lines will be open for new Crisis Grant applications ONLY.

Online applications will remain open during the festive period.

Applications to The Scottish Welfare Fund via phone will resume as normal on Wednesday 4 January.

Libraries, Museums and Galleries