Contact Customer Services
Our Customer Service Team can help you to access information and provide assistance and advice on a wide range of council services.
- By using our online options, you can book a telephone appointment, or use our web assistant/live chat.
- By email at: [email protected]
- By calling: 0300 123 0900
British Sign Language (BSL) users can contact us direct by using Contact Scotland BSL.
If you are calling within the UK calls will be charged at the local call rate. If you have a mobile phone contract, calls may be part of your inclusive minutes, if you are unsure you should check with your own telephone provider before calling. Customers calling from abroad may be charged at premium rate and should check with their own telephone providers before calling. If you are experiencing issues calling the 0300 123 0900 number from abroad please email [email protected] who will provide you with an alternative number to call. Please note the alternative number will still be subject to your providers international call rates.
If you can't manage your enquiry online or by phone, you can arrange a face-to-face appointment from each of the following locations:
- Ayr - Carnegie Library 12 Main Street. Available Tuesday to Friday.
- Troon - The Library - South Beach. Available on Tuesdays.
- Prestwick - 2-6 The Cross. Available on Wednesdays.
- Girvan - Carrick Opportunities Centre, Henrietta Street. Available on Thursdays.
- Maybole - The Library, High Street. Available on Fridays.
View emergency telephone numbers for Council Services out with these hours.
Customer Services Survey
In 2024/25 we undertook a range of surveys on the different contact routes available with our Customer Services Team. The results were really positive in relation to the level of service provided. The results of the survey also helped to shape some improvements we have made to the contact options available to our customers. For example, many of the respondents indicated an interest in making appointments to deal with their enquiry. As a result we have now expanded the telephone appointments service and appointments are now available for a much a much wider range of interactions. You can click here to make an appointment to speak with a customer service advisor.
You can find the full survey results at The Customer Service Team - Customer Survey
