Request an assisted collection

Assisted Collection

If you are having difficulty putting your bin out for collection, apply for our assisted collection service. Our refuse collectors will wheel your bin out from your property and return it when empty.

Make sure our refuse collectors can access your property on your collection day.

Eligibility

To apply for this service, you must:

• permanently live at the property
• have no physically able person aged 12 or above living at your property who could place the bins out.

You must also be in receipt of one of the following:

• Personal Independence Payment (PIP):  Mobility Element
• Disability Living Allowance (DLA)
• Adult Disability Payment (ADP)
• Employment and Support Allowance (ESA) for physical/mobility health issues
• Universal Credit have a limited capability for work element for physical/mobility health issues.

If you are not in receipt of any benefits, you will be asked to advise whether:

• You have permanent disability or condition (expected not to improve for at least 2 years)
• Your condition is expected to improve within 2 years.

You may need to provide evidence of the above to support your application.

How to apply

You will need:

• date of birth of applicant(s)
• an email address
• preferred contact number
• details of medical conditions in support of the application (Please do not contact your GP to ask for an additional letter as we have been advised GP's will not provide this)
• to upload evidence in support of your application, where possible

What happens next?

We'll aim to get back to you with a decision within 10 working days.

Apply for Assisted Collection