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Booking Arrangements

Effective from 5th June 2023, we are implementing changes to our booking and attendance arrangements to provide more flexibility and fairness to all our members. Please review the following updates carefully: 

  1. Advance Bookings: 

  • Members can now book fitness classes 8 days in advance. 

  • Bookings will open each day at 8pm. 

  • Advance bookings enable you to plan your workouts and secure a space in your favourite fitness classes. 

  1. Booking Cancellations: 

  • If you need to cancel your booking, please do so at least 6 hours in advance to provide other members with an opportunity to book the class. 

  • Cancellations can be done through our app, online or by calling 01292 269793.  

  1. Strike Policy: To ensure fair access to classes for all members, we're introducing a new system regarding class attendance. 

  • If a member doesn't attend a class without cancelling beforehand or cancels the class within 6 hours of its start time, they will receive a strike. 

  • Accumulating 3 strikes within a consecutive 14-day period will result in being unable to book for 7 days.  

  • During the 7-day period, members can still book classes on the same day (subject to availability). 

  1. Waiting List: 

  • If a class is fully booked, you may join the Waiting List. 

  • If a space becomes available, customers on the Waiting List will be emailed and the first person to respond will be able to book the space.  

  1. Check-In: 

  • Members must scan their membership card at reception or turnstiles at least 5 minutes before class begins. 

  1. Late Arrival: 

  • For safety reasons, members arriving more than 5 minutes late will not be permitted to join the class. This will be considered a no-show and will be subject to the 'Strike Policy'. 

  1. Minimum Age: 

  • Members must be at least 16 years old to book and participate in classes, unless it's a specified TeenFit/JuniorFit class.  


If you have any questions or require further clarification, please don't hesitate to contact us.