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Council lettings agency receives high praise from tenant

Lettings Agency

Back in 2021, South Ayrshire Council launched the 'Your Choice' social lettings agency.

The agency was set up to help people on low incomes, or those who had experienced homelessness, find a property to call home.

Two years on, we caught up with James, who was one of the first tenants on the scheme. James has been settled into his property for more than a year and is encouraging others to give 'Your Choice' a try.

James said: "I have found renting from the Council a very positive experience, I felt they cared about the outcome and they wanted to see me make a success of my tenancy and were happy to support me to do so.

"Whether that was through practical advice or just coming round for a cuppa and a chat and leaving me a wee jar of homemade jam. I would advise anyone struggling to access the rental market or a landlord looking at renting out their property to consider this option."

James had previously found accessing the rental market challenging due to the shortage of rental properties and the need for credit checks. After being made aware of the scheme, he was allocated a housing officer and soon after visited a flat close to his work.

Councillor Martin Kilbride, Buildings, Housing and Environment Portfolio Holder for South Ayrshire Council said: "Your Choice is a different type of letting agency. We take pride in being accessible and our flexible allocation and eligibility policies make a huge difference. We also take into consideration unique circumstances and housing history. We work closely with tenants, to not only get them the homes they want, but improve their welfare too.

"I'm delighted that James has settled into his new home and I hope his story encourages others to give us a try, even if they have encountered problems with renting in the past.

"We will continue to work with tenants and landlords to ensure even more people have a home they can be proud of."

We are keen to hear from private landlords that want to help us make a difference. We provide a rent guarantee for the first three months, prepare all the lease documents, and offer support throughout the tenancy.

Landlords can expect the same level of service offered to tenants, a hassle-free full management service, where care is taken throughout the letting process.

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