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Verifier function

Scottish Minister's have re-appointed all 32 Scottish Local Authorities as verifiers under section 7 of the Building (Scotland) Act 2003 from 1 May 2020. The period of appointments differ (six years, three years or one year) depending on past performance of the individual local authority.

South Ayrshire Council was re-appointed in 2020 as the building standards verifier for the South Ayrshire geographical area for 3 years until 30th April 2023. This re-appointment requires the building standards service to verify the design and construction of building work for compliance with Building Regulations and Technical Building Standards and to satisfy the demands of the Scottish Government's performance framework for verifiers.

New performance framework

The appointments are also conditional on the verifiers meeting the Operating Framework 2017 and the Performance Framework 2017. This includes satisfying Scottish Ministers that they are meeting, and continue to meet, performance measures.

Verifiers will be subject to regular monitoring and periodic inspection by Scottish Government. Any extension to the one or three year appointment periods will be subject to the local authority demonstrating improvements in their performance.

Building Standards Verification - Annual Verification Performance Report

As part of the new performance framework, the Scottish Government requires all verifiers to publish an annual performance report from 1st May 2017. This will replace the current Balanced Scorecard and Continuous Improvement Plan and will include previous years performance data and targets.

The Verifiers Role

The principal role of the verifier is to grant building warrants once they are satisfied that the design will satisfy the expanded functional standards introduced by the Act.

Verifiers should be impartial and their working practices transparent;

Verifiers should be competent and consistent in their activity;

Verifiers must be accountable for their actions.

Customer Charter

View the Building Standards Customer Charter

Customer Satisfaction

Results for South Ayrshire Council from the National Customer Satisfaction Survey to Support the Building Standards Verification Performance Framework report by Pye Tait Consulting Year on year comparison (out of 10).

2021 - 6.5
2020 - 7.8
2019 - 7.7
2018 - 6.7
2017 - 7.8
2016 - 8.1
2015 - 8.0
2014 - 8.1

Customer feedback helps us identify areas where we can make improvements.

Balanced scorecard

The Balanced Scorecard has been adopted by South Ayrshire Council as the preferred means of demonstrating best value.

It should be noted that the Balanced Scorecard only covers the Verification role of Building Standards, i.e. the verification of Building Warrant applications and completion certificates. It takes no account of the add-ons such as enforcement and general advice/guidance.

Continuous Improvement Plan

Public interest and continuous improvement are cross-cutting themes and the work to achieve the KPO's is monitored using the following :

Quarterly performance

quarterly performance
 2019/20 Q1 April-June2019/20 Q2 July-Sept2019/20 Q3 Oct-Dec2019/20 Q4 Jan-Apr2020/21 Q1 Apr-June2020/21 Q2 Jul-Sept2020/21
Q3 Oct-Dec
Q4 Jan - Mar
Q1 Apr-Jun
Q2 Jul-Sept
Q3 Oct-Dec
Q4 Jan-Mar
Q1 Apr-June
Q2 Jul-Sept


Q3 Oct-Dec

KPO1(a) - Time to issue a building warrant or amendment to warrant from receipt of application
Total number of BWs and amendments issued337308216359175266278289336282275279303304286
Average time per BW (Working Days)60.9657.6260.5268.1668.5352.3241.7254.0650.9559.67627175.8575.0558.28
KPO1(b) - Time to issue a first report
Number of first reports issued344298266314184294321316369316294290321300297
% within 15 days64.83%58.05%53.01%53.82%54.89%78.91%77.26%84.81%81.57%73.73%82.65%90.69%92.83%91.67%91.92%
% more than 15 days and within 20 days13.37%20.13%21.8%19.43%3.80%3.74%9.97%9.49%13.019%16.46%5.78%3.79%4.63%5.67%4.38%
% more than 20 days and within 35 days15.12%17.11%20.30%24.20%19.57%11.55%10.59%5.38%4.07%7.59%10.20%4.14%2.80%2.00%


% more than 35 days6.69%4.70%4.89%2.55%21.74%5.78%2.18%0.32%1.36%2.2%1.36%1.38%0.00%0.67%1.35%
KPO1(c) - Time to issue a building or amendment from receipt of satisfactory information
Total number of BWs and amendments issued186190143218146229278251290246236241249226193
% within 6 days29.03%26.32%20.98%14.68%58.22%84.28%84.53%93.63%91.039%86.59%89.83%86.72%89.56%88.05%90.16%
% more than 6 days and within 10 days28.49%26.84%20.98%18.35%6.16%6.11%7.91%3.59%3.79%5.28%2.54%5.81%5.62%9.29%5.70%
% more than 10 days and within 15 days18.82%25.79%22.38%25.69%4.11%2.18%1.08%1.20%1.03%2.44%1.69%4.56%5.62%1.77%2.07%
% more than 15 days20.97%17.89%32.87%37.61%26.71%6.55%2.88%1.59%4.14%5.69%5.93%2.90%2.01%0.88%2.07%
KPO2 - Compliance during construction
Number of CCNPs for "accepted" completion certificates2062322081670%127207102151239176222208165147
% of CCNPs fully achieved for "accepted" (by relevant person and verifier) completion certificates50.97%59.91%63.94%53.89%0%64.57%66.67%50%57.62%54.39%50%67.57%37.50%38.79%35.37%
% of CCNPs fully achieved by "Relevant Person"50.97%59.91%63.94%53.89%0%64.57%66.67%50%57.62%54.39%50%67.57%37.50%38.79%35.37%
% of CCNPs fully achieved by "Verifier"100%100%100%100%0%100%100%100%100%100%100%100%100%100%100%
Customer Charter published on verifier websiteYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
Customer Charter web address on verifier websiteYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
Customer Charter reviewed since last reporting period000000000000000
Number of cases referred to LABSS Dispute Resolution Process000000000000000
Number of cases referred to LA Complaints formal procedure000000000000000
Number of cases referred to SG Verifier Performance Reporting Service for Customers000000000000000
Number of SG Verifier Performance Reporting Service cases responded to by verifier within 5 days000000000000000
Satisfaction rating from the last National Customer Survey6.
eBS published on verifier websiteYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
eBS published weblinkYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
Number of applications for building warrant or amendment submitted through SG eBS system265308283257152292293316363322292294335324309
Number of completion certificates submitted through SG eBS system115861351052916094204263285437284269242301
Number of other forms submitted through SG eBS system481475433522440513541660721670679778771767725
Verifier Performance Report published on verifier websiteYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
Verifier Performance Report published weblinkYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
Verifier Performance Report reviewed since last reporting periodYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
Verifier Performance Report includes performance dataYesYesYesYesYesYesYesYesYesYesYesYesYesYesYes
Section 25 - compliance - No. of notices served000000000000000
Section 26 - continuing requirement - No. of notices served000000000000000
Section 27 - enforcement - No. of notices served221400310001000
Section 28 - defective building - No. of notices served000000000000000
Section 29 - dangerous building emergency action -How many instances LA has taken action100000000010000
Section 30 - dangerous building - No. of notices served100000000003000
Procurator fiscal - No. of enforcement cases referred000000000000000
Local authority undertaking work (in default) - No. of cases where local authority have undertaken work000000000000000