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Performance

Verifier function

Scottish Minister's have re-appointed all 32 Scottish Local Authorities as verifiers under section 7 of the Building (Scotland) Act 2003 from 1 May 2023. The period of appointments differ (six years, three years or one year) depending on past performance of the individual local authority.

South Ayrshire Council was re-appointed in 2023 as the building standards verifier for the South Ayrshire geographical area for 6 years until 30th April 2029. This re-appointment requires the building standards service to verify the design and construction of building work for compliance with Building Regulations and Technical Building Standards and to satisfy the demands of the Scottish Government's performance framework for verifiers.

South Ayrshire Council - 2023 Letter of Appointment (PDF) [299KB]

New performance framework

The appointments are also conditional on the verifiers meeting the Operating Framework 2017 and the Performance Framework 2017. This includes satisfying Scottish Ministers that they are meeting, and continue to meet, performance measures.

Verifiers will be subject to regular monitoring and periodic inspection by Scottish Government. Any extension to the one or three year appointment periods will be subject to the local authority demonstrating improvements in their performance.

Building Standards Verification - Annual Verification Performance Report

As part of the new performance framework, the Scottish Government requires all verifiers to publish an annual performance report from 1st May 2017. This will replace the current Balanced Scorecard and Continuous Improvement Plan and will include previous years performance data and targets.

The Verifiers Role

The principal role of the verifier is to grant building warrants once they are satisfied that the design will satisfy the expanded functional standards introduced by the Act.

Verifiers should be impartial and their working practices transparent;

Verifiers should be competent and consistent in their activity;

Verifiers must be accountable for their actions.

Customer Charter

View the Building Standards Customer Charter

Customer Satisfaction

Results for South Ayrshire Council from the National Customer Satisfaction Survey to Support the Building Standards Verification Performance Framework report by Pye Tait Consulting Year on year comparison (out of 10).

2022 - 7.0

2021 - 6.5

2020 - 7.8

2019 - 7.7

2018 - 6.7

2017 - 7.8

2016 - 8.1

2015 - 8.0

2014 - 8.1

Customer feedback helps us identify areas where we can make improvements.

Balanced scorecard

The Balanced Scorecard has been adopted by South Ayrshire Council as the preferred means of demonstrating best value.

It should be noted that the Balanced Scorecard only covers the Verification role of Building Standards, i.e. the verification of Building Warrant applications and completion certificates. It takes no account of the add-ons such as enforcement and general advice/guidance.

Continuous Improvement Plan

Public interest and continuous improvement are cross-cutting themes and the work to achieve the KPO's is monitored using the following :

Quarterly performance


2017/18 Q2 July-Sept

2017/18 Q3 Oct- Dec

2017/18 Q4 Jan- Mar

2018/19 Q1 April-June

2018/19 Q2 July-Sept

2020/21

Q3 Oct -Dec

2020/21

Q4 Jan - Mar

2021/22

Q1 Apr-Jun

2021/22

Q2 Jul-Sept

2021/22

Q3 Oct-Dec

2021/22

Q4 Jan-Mar

2022/23

Q1 Apr-Jun

2022/23

Q3 Oct-Dec

2022/23

Q4 Oct-Dec

2023/24  

Q1 Apr-Jun

2023/24  

Q2 Jul-Sep

2023/24  

Q3 Oct-Dec

KPO1(a) - Time to issue a building warrant or amendment to warrant from receipt of application

Total number of BWs and amendments issued

250

268

275

258

278

289

336

282

275

279

303

286

303

232

278

223

Average time per BW (Working Days)

50.52

53.46

59.10

60.20

41.72

54.06

50.95

59.67

62

71

75.85

58.28

66.88

64.47

51.09

71.33

KPO1(b) - Time to issue a first report

 

 

 

 

 

 

 

 

 

 

 

 

Number of first reports issued

251

268

311

274

321

316

369

316

294

290

321

297

280

269

263

220

% within 15 days

32.67%

34.33%

25.40%

27.37%

77.26%

84.81%

81.57%

73.73%

82.65%

90.69%

92.83%

91.92%

86.07%

84.76%

83.65%

82.27%

% more than 15 days and within 20 days

15.14%

19.03%

17.04%

17.52%

9.97%

9.49%

13.01%

16.46%

5.78%

3.79%

4.36%

4.38%

6.79%

7.81%

8.37%

10.45%

% more than 20 days and within 35 days

38.65%

22.76%

44.05%

39.05%

10.59%

5.38%

4.07%

7.59%

10.20%

4.14%

2.80%

2.36%

4.29%

7.06%

6.08%

5.91%

% more than 35 days

13.55%

20.15%

13.50%

16.06%

2.18%

0.32%

1.36%

2.2%

1.36%

1.38%

0.00%

1.35%

2.86%

0.37%

1.90%

1.36%

KPO1(c) - Time to issue a building or amendment from receipt of satisfactory information

 

 

 

 

 

 

 

 

 

 

 

 

Total number of BWs and amendments issued

166

142

164

167

278

251

290

246

236

241

249

193

220

170

202

171

% within 6 days

45.78%

38.73%

37.20%

36.53%

84.53%

93.63%

91.03%

86.59%

89.83%

86.72%

89.56%

90.16%

81.36%

85.29%

70.79%

81.29%

% more than 6 days and within 10 days

19.28%

26.06%

28.05%

27.54%

7.91%

3.59%

3.79%

5.28%

2.54%

5.81%

5.62%

5.70%

9.55%

5.88%

12.87%

8.19%

% more than 10 days and within 15 days

13.86%

11.9%

9.76%

9.58%

1.08%

1.20%

1.03%

2.44%

1.69%

4.56%

2.01%

2.07%

5.45%

2.94%

3.96%

4.09%

% more than 15 days

21.08%

23.24

25%

26.53%

2.88%

1.59%

4.14%

5.69%

5.93%

2.90%

2.81%

2.07%

3.64%

5.88%

5.45%

2.92%

KPO2 - Compliance during construction

 

 

 

 

 

 

 

 

 

 

 

 

Number of CCNPs for "accepted" completion certificates

208

207

167

153

207

102

151

239

176

222

208

147

184

140

146

122

% of CCNPs fully achieved for "accepted" (by relevant person and verifier) completion certificates

50%

56.04%

53.89%

53.59%

66.67%

50%

57.62%

54.39%

50%

67.57%

37.50%

35.37%

34.78%

42.86%

56.16%

43.44%

% of CCNPs fully achieved by "Relevant Person"

50%

56.04%

53.89%

53.59%

66.67%

50%

57.62%

54.39%

50%

67.57%

37.50%

35.37%

34.78%

42.86%

56.16%

43.44%

% of CCNPs fully achieved by "Verifier"

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

KPO3 - COMMIT TO THE BUILDING STANDARDS CUSTOMER CHARTER

 

 

 

 

 

 

 

 

 

 

 

 

Customer Charter published on verifier website

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Customer Charter web address on verifier website

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Customer Charter reviewed since last reporting period

0

0

0

0

0

0

0

0

0

0

0

0

0

Yes

Yes

Yes

Number of cases referred to LABSS Dispute Resolution Process

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Number of cases referred to LA Complaints formal procedure

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Number of cases referred to SG Verifier Performance Reporting Service for Customers

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Number of SG Verifier Performance Reporting Service cases responded to by verifier within 5 days

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

KPO4 - UNDERSTAND AND RESPOND TO THE CUSTOMER EXPERIENCE

 

 

 

 

 

 

 

 

 

 

 

 

Satisfaction rating from the last National Customer Survey

8.1

7.8

7.8

7.8

7.8

7.8

7.8

7.8

6.5

6.5

6.5

6.5

7.1

7.1

7.1

7.1

KPO6 - COMMIT TO BUILDING STANDARDS

 

 

 

 

 

 

 

 

 

 

 

 

eBS published on verifier website

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

eBS published weblink

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Number of applications for building warrant or amendment submitted through SG eBS system

130

172

152

230

293

316

363

322

292

294

335

309

282

 

282

269

236

Number of completion certificates submitted through SG eBS system

24

25

10

29

94

204

263

285

437

284

269

301

343

283

274

271

Number of other forms submitted through SG eBS system

139

142

197

251

541

660

721

670

679

778

771

725

704

659

698

617

KPO7 - COMMIT TO OBJECTIVES OUTLINED IN THE ANNUAL PERFORMANCE REPORT

 

 

 

 

 

 

 

 

 

 

 

 

Verifier Performance Report published on verifier website

Yes

Yes

Yes

Yes

Yes

 

 

Yes

Yes

 

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Verifier Performance Report published weblink

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Verifier Performance Report reviewed since last reporting period

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Verifier Performance Report includes performance data

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Enforcement

 

 

 

 

 

 

 

 

 

 

 

 

Section 25 - compliance - No. of notices served

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Section 26 - continuing requirement - No. of notices served

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Section 27 - enforcement - No. of notices served

0

0

0

0

3

1

0

0

0

1

0

0

0

0

0

0

Section 28 - defective building - No. of notices served

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Section 29 - dangerous building emergency action -How many instances LA has taken action

0

0

 

 

0

0

0

0

0

0

1

0

0

0

0

0

0

0

Section 30 - dangerous building - No. of notices served

0

0

1

0

0

0

0

0

0

3

0

0

0

0

0

0

Procurator fiscal - No. of enforcement cases referred

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Local authority undertaking work (in default) - No. of cases where local authority have undertaken work

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0