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Activating my card

Once you receive your gift card, it will need to be activated using the unique activation code you received in a separate letter.  You must activate your gift card as soon as possible (and before Wednesday 15 February 2022) before you can spend it at participating businesses.

How do I activate my card?

You can activate your card in a few simple steps. Please have your unique activation code to hand. This can be found in the first letter that was issued to the lead liable Council Tax account holder. 

  • Visit this website
  • Insert your '16' digit gift card number, this should be entered as 16 numbers with no spaces;
  • Insert your '6' alpha/numeric activation code which is in the first letter you received. The activation code is case sensitive, so please enter the code exactly how it appears on the letter

Do I have to activate the card before a certain date?

Yes, you must activate your card before Wednesday 15 February 2023 to receive the credit of £50.  

I can't find my activation code - what do I do now?

Please fill in our online form here.

Please note that due to current service demands, some enquiries may not be resolved until the week commencing 9th January 2023.

I have received my activation code, but I have not received my gift card Gift card?

Gift cards will be sent out to customers during the month of November.  No further action can be taken in relation to receiving your card until 1st December 2022, which is the expected completion date of distribution. 

How long is the card valid for?

The gift card will be valid for 12 months from the date of activation.

What do I do if my gift card is damaged, stolen or lost?

Please fill in our online form here.

Please note that due to current service demands, some enquiries may not be resolved until the week commencing 9th January 2023.