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Contact the Information and Advice Hub

Contact us by phone, email, text message, completing an online referral or in person.


Online Referrals

To contact us digitally or on behalf of someone else please complete our online referral/contact form.

Video Appointments

We offer video appointments so you can see our Advisors while they deal with your enquiry.  Complete our online referral form above and one of our Advisors can arrange an appointment time for you and send you a link to join. 

Text message

Text us on 0749 116 3382, please include your name, a brief description of your enquiry to request a call back. We aim to respond the same day but during busier periods this may be up to 2 working days, please call us if your enquiry is urgent. 


Telephone us on 0300 123 0900. We are open Monday - Thursday 9am - 4.45pm and Friday 9am - 4pm. You can either speak to a customer services advisor and ask for the Information and Advice Hub; or choose option 2, followed by option 1 to use voice recognition and say "Information and advice".

In person

Our office is open Monday to Thursday 9am - 16:45pm and Friday 9am - 16:00 Information and Advice Hub, 1 - 3 Mainholm Road Ayr, KA8 0QF

In addition we provide a number of Community drop-in services in the following locations:


Date & Time

Dundonald Montgomerie Hall Community Centre       

First Monday of every month   10 - 12pm                                              

Troon Old Parish Church                                           

First Tuesday of every month   12 - 2pm                                            

Prestwick New Life Church, 62 Monkton Road Prestwick

First Friday of every month   12-2:30pm                                                     

Newton Primary School                                             

Every week alternating between Tuesday's and Fridays 1:30pm to 2:30pm 

Care & Share, Riverside Church John Street Ayr                                                                                     

First Wednesday of every month 2pm -4:30pm                                   

Sandgate Charity Shop Ayr / Foodbank  

First Monday of every month   10am -12pm                                             

Lochside Foodbank

First Thursday of every month     12pm to 2pm 

Castlehill Church Foodbank, 1 Old Hillfoot Road Ayr

First Friday of every month   10am - 12pm                                                 

Milestone Church, Girvan                                        

First Monday of every month 10am - 12pm                                         

Maybole Carrick Centre, Culzean Road Maybole                                          

First Friday of every month

Girvan Primary School Food Pantry

Wednesday 9:30am - 12pm

Glendoune Centre, Girvan

Wednesday 1pm-2:30pm