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Contact the Information and Advice Hub

Contact us by phone, email, text message, completing an online referral or in person.


Online Referrals

To contact us digitally or on behalf of someone else please complete our online referral/contact form.

Video Appointments

We offer video appointments so you can see our Advisors while they deal with your enquiry.  Complete our online referral form above and one of our Advisors can arrange an appointment time for you and send you a link to join. 

Text message

Text us on 0749 116 3382, please include your name, a brief description of your enquiry to request a call back. We aim to respond the same day but during busier periods this may be up to 2 working days, please call us if your enquiry is urgent. 


Telephone us on 0300 123 0900. We are open Monday - Thursday 9am - 4.45pm and Friday 9am - 4pm. You can either speak to a customer services advisor and ask for the Information and Advice Hub; or choose option 2, followed by option 1 to use voice recognition and say "Information and advice".

In person

You need an appointment to speak to one of our Advisors, if you can't ccontact us using any of the above we can make you one at our office, Monday to Thursday 9am - 16:45pm and Friday 9am - 16:00 Information and Advice Hub, 1 - 3 Mainholm Road Ayr, KA8 0QF



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