Contacts Listing

In this section, you will find directory listings of groups and organisations that may be able to help you manage the impact of the benefit changes on you and your family.

This isn’t an exhaustive list as we know there may be other bodies that we are not aware of – if you have any suggestions for additions to the directory, please email or call 0300 123 0900.


For general information on the benefit changes, contact South Ayrshire Council
Call: 0300 123 0900 during office hours (9.00am-4.45pm Monday to Thursday and 9.00am-4pm on Fridays).

For specific enquiries about Discretionary Housing Payments, Housing Benefit or Council Tax Reduction:
Call: 0300 123 0900

For specific enquiries about the Scottish Welfare Fund:
Email: Call: 0300 123 0900

For specific enquiries about DLA and PIP:
Call: 0345 850 3322; Textphone: 0345 601 6677

For specific enquiries about benefits managed by the DWP:


  • Bereavement benefits – 0800 055 6688; Textphone: 0800 023 4888
  • Disability Benefits Helpline – If you were born on or before 8 April 1948 (current claimants only)
    Tel: 0345 605 6055
    Textphone: 0345 604 5312

    If you were born after 8 April 1948
    Tel: 0345 712 3456
    Textphone: 0345 722 4433
  • Employment and Support Allowance – 0800 055 6688; textphone: 0800 023 4888
  • Find a job – 0800 055 6688; Textphone: 0800 023 4888
  • Incapacity Benefit/Employment and Support Allowance – 0800 055 6688; textphone: 0800 023 4888
  • Income Support – 0800 055 6688; Textphone: 0800 023 4888
  • Industrial Injuries Disablement Benefit – 0345 603 1358; Textphone: 0345 608 8551
  • Jobseeker's Allowance – 0800 055 6688; Textphone: 0800 023 4888
  • Make a new benefit claim – 0800 055 6688
  • Maternity Allowance – 0800 055 6688; Textphone: 0800 023 4888

For advice on benefits that may be available to you visit: or call 0300 123 0900

Budgeting and Money Advice

South Ayrshire Council

For debt advice contact our Information and Advice hub.

Credit Unions

1st Alliance (Ayrshire) Credit Union
1st Alliance Credit Union is the leading community owned financial service provider within Ayrshire. We pride ourselves on a personal service that delivers and never compromises on putting our members first.

You will find that we operate local services for local people at affordable rates to our members. 1st Alliance is a one stop local service that offers secure savings, attractive loan packages and a transparent bank account.

We are first and foremost a member based Ethical Community Cooperative operating throughout Ayrshire.
Call: 01294 557123

Scotwest Credit Union
Scotwest Credit Union is a financial co-operative which exists to provide safe, competitive and fair financial services to anyone living or working in the West of Scotland. We offer a range of services including savings accounts, personal loans and mortgages.

Over 90 employers throughout the West of Scotland offer Scotwest as part of their employee benefits package, allowing staff to pay in to their Scotwest accounts directly from their wages or salary each pay day. Direct debit facilities are also available.

As a member focused organisation, members are treated as individuals, never numbers. No hidden charges or catches exist and a personal and friendly service is guaranteed.

Call: 0141 227 2390 or 0845 634 7634

Education benefits

Clothing Grants

To qualify for a school clothing grant, you must be in receipt of one of the following benefits:

  • Housing Benefit
  • Child Tax Credit only where household income is £15860 or less
  • Child Tax Credit and Working Tax Credit where household income is £15860 or less
  • Income Support
  • Income-based Jobseekers Allowance

Call: 0300 123 0900

Education Maintenance Allowances (EMAs)

EMAs are administered by Councils on behalf of the Scottish Government. You, or someone in your household, may be eligible depending on date of birth and if attending a school within South Ayrshire or a course at the Scottish Agricultural College up to SVQ level 3. Eligibility also depends on household income.

Call: 01292 612232

Free school meals (including free milk for primary pupils)

To qualify for school meals, you must be in receipt of one of the following benefits:

  • Income Support
  • Income-based Jobseekers Allowance
  • Child Tax Credit only where household income is £15860 or less
  • Child Tax Credit and Working Tax Credit where household income is £6420 or less
  • Any income related element of employment and Support allowance
  • Support under part VI of the Immigration and Asylum Act 1999

In addition, P1 – P3 pupils who reside in the postcodes within the 30% most educationally-deprived areas of South Ayrshire (based on the Scottish Indicator of Multiple Deprivation) also qualify for free school meals.

Call: 0300 123 0900

Food Banks

A number of foodbanks operate in South Ayrshire, providing one-off food parcels free of charge to individuals and families in crisis situations. Food parcels can be accessed in two ways:

  • through a referral from a recognised agency; or
  • in the case of The Salvation Army, also through self-referral.

Monkton and Prestwick North Parish Church – Christ In Action Food Bank
Referrals to this emergency food bank can be made through any of the Social Service teams including Housing Services, Addiction Services, Criminal Justice Team, Women’s Refuge, Housing Support Services, e.g.(Seascape) Homeless Hostels, Youth Services and other voluntary Agencies. Our Emergency Food Parcels contain enough food to feed an individual or family for a minimum of three days. Food parcels are delivered through a volunteer team, direct to the person/family needing the help, and cannot be uplifted from the church. No vouchers are required.

Riverside Church/Care & Share
Emergency food supplies are provided in response to referrals from statutory agencies.

The Salvation Army
Requests for food parcels are taken during the day on 07553 676 495.

South Ayrshire Food Bank – Trussell Trust
Operates via a voucher system. You would pick up a voucher and take it along to a foodbank hub (details of locations and times are on the back of each voucher) and receive three days food for each person in their household. The vouchers are held by a variety of organisations including voluntary agencies, health professionals, some doctors’ surgeries, social work, housing departments, job centres.


South Ayrshire Council

Homelessness is something that can happen to anyone, from all walks of life. Local authorities have a legal duty to help homeless people:

  • Firstly by interviewing them and assessing their housing situation and providing them with housing advice and assistance.
  • Secondly, by offering temporary or permanent accommodation - provided their circumstances meet the criteria set out in Part II of the Housing Scotland Act 1987 as amended by the Housing (Scotland) Act 2001.

We have a number of offices throughout South Ayrshire where housing services can be accessed:

Drop-in: Riverside House, 21 River Terrace, Ayr. KA8 0AU< br /> Call: 0300 123 0900

Drop-in: 17-19 Knockcushan Street, Girvan. KA26 9AG
Call: 0300 123 0900

Drop-in: 64 High Street, Maybole. KA19 7BZ
Call: 0300 123 0900

Drop-in: 2-6 The Cross, Prestwick. KA9 1AN
Call: 0300 123 0900

Drop-in: Municipal Buildings, South Beach, Troon. KA10 6EF
Call: 0300 123 0900

For housing options:

Drop-in: 80-88 Kyle Street, Ayr KA7 1RZ
Call: 0300 123 0900

Out-of-hours homeless enquiries: Freephone 0808 100 3151

Ayr Housing Aid Centre

Ayr Housing Aid Centre is a registered charity helping South Ayrshire residents with housing problems. A major part of the Centre’s work is to provide advice, information, advocacy, representation and tenure sustainment for people who are homeless or are threatened with homelessness.

Visit: or find us on Facebook
Drop-in: 1st Floor, 7 York Street, Ayr, KA8 8AN
Call: 01292 288111
Text: 07549 603895

Barnardo’s South Ayrshire

The aim of the service is to prevent further homelessness and to reduce the impact of homelessness. The service supports families who are homeless, living within temporary accommodation or at risk of becoming homeless. Part of this service includes a children’s worker who provides opportunities for families through organised outings and play activities.

Referrals are received from the Homeless section of South Ayrshire’s Housing Department but may also be considered from other voluntary and statutory services or from a self-referral.

Drop-in: 62 Viewfield Road, Ayr KA8 8HH
Call: 01292 610479

Blue Triangle Housing Association

To provide a quality service that meets the individual needs of single homeless persons.

Drop-in: Chalmers Court, 26 Charlotte Street, Ayr KA7 1EA
Call: 01292 284821

Care & Share

Care and Share is for people who are homeless, have been homeless or are vulnerable to homelessness. At the heart of Care & Share is the weekly drop-in every Wednesday 2-4.30pm at Riverside Church (next door to the Jobcentre Plus) on John Street, Ayr.

At Care and Share you can get a meal, make new friends and find out all about Care and Share’s various activities. You can also – if you choose – access a range of help and advice including health, benefits, housing, addiction advice, education, getting back to work and lots more.

Drop-in: Riverside Church, John Street, Ayr

South Ayrshire Escape from Homelessness Ltd (SeAscape)

SeAscape provides a rent deposit guarantee scheme, tenancy support and a befriending service. Since 1999, we have helped people aged 16 and over who are in housing need and wish to rent a property from a private landlord but do not have the deposit.

Current tenants of South Ayrshire Council can apply for help through South Ayrshire Housing Offices and arrange a Housing Options Interview. The housing office will then make a referral to Seascape for an appointment to be made (see contact details above).

If you are not accommodated by the local authority or are in a private let, you can make a self referral to SeAscape:
Call: 01292 290035.