Contacts listing

A list of local and national services to help you manage the impact of benefit changes can be found in our Signpost directory.

This isn’t an exhaustive list as we know there may be other bodies that we are not aware of – if you have any suggestions for additions to the directory, please email benefit.services@south-ayrshire.gov.uk or call 0300 123 0900.

Benefits

For general information on the benefit changes, contact South Ayrshire Council
Call: 0300 123 0900 during office hours (9.00am-4.45pm Monday to Thursday and 9.00am-4pm on Fridays).

For specific enquiries about Discretionary Housing Payments, Housing Benefit or Council Tax Reduction:
Email: benefit.services@south-ayrshire.gov.uk
Call: 0300 123 0900

For specific enquiries about the Scottish Welfare Fund:
Email: scottishwelfarefund@south-ayrshire.gov.uk Call: 0300 123 0900

For specific enquiries about DLA and PIP:
Visit: www.gov.uk/pip
Call: 0345 850 3322; Textphone: 0345 601 6677

For specific enquiries about benefits managed by the DWP:
Visit: www.dwp.gov.uk

Call:

  • Bereavement benefits – 0800 055 6688; Textphone: 0800 023 4888
  • Disability Benefits Helpline – If you were born on or before 8 April 1948 (current claimants only)
    Tel: 0345 605 6055
    Textphone: 0345 604 5312

    If you were born after 8 April 1948
    Tel: 0345 712 3456
    Textphone: 0345 722 4433
  • Employment and Support Allowance – 0800 055 6688; textphone: 0800 023 4888
  • Find a job – 0800 055 6688; Textphone: 0800 023 4888
  • Incapacity Benefit/Employment and Support Allowance – 0800 055 6688; textphone: 0800 023 4888
  • Income Support – 0800 055 6688; Textphone: 0800 023 4888
  • Industrial Injuries Disablement Benefit – 0345 603 1358; Textphone: 0345 608 8551
  • Jobseeker's Allowance – 0800 055 6688; Textphone: 0800 023 4888
  • Make a new benefit claim – 0800 055 6688
  • Maternity Allowance – 0800 055 6688; Textphone: 0800 023 4888

For advice on benefits that may be available to you visit: www.gov.uk/benefits-adviser or call 0300 123 0900

Budgeting and Money Advice

South Ayrshire Council

For debt advice contact our Information and Advice hub.

A list of credit unions can be found in our Signpost directory.

Education benefits

Clothing Grants

To qualify for a school clothing grant, you must be in receipt of one of the following benefits:

  • Housing Benefit
  • Child Tax Credit only where household income is £15860 or less
  • Child Tax Credit and Working Tax Credit where household income is £15860 or less
  • Income Support
  • Income-based Jobseekers Allowance

Visit: https://www.south-ayrshire.gov.uk/schools/clothing-grant.aspx
Call: 0300 123 0900

Education Maintenance Allowances (EMAs)

EMAs are administered by Councils on behalf of the Scottish Government. You, or someone in your household, may be eligible depending on date of birth and if attending a school within South Ayrshire or a course at the Scottish Agricultural College up to SVQ level 3. Eligibility also depends on household income.

Visit: https://www.south-ayrshire.gov.uk/schools/maintenance-allowance.aspx
Call: 01292 612232

Free school meals (including free milk for primary pupils)

To qualify for school meals, you must be in receipt of one of the following benefits:

  • Income Support
  • Income-based Jobseekers Allowance
  • Child Tax Credit only where household income is £15860 or less
  • Child Tax Credit and Working Tax Credit where household income is £6420 or less
  • Any income related element of employment and Support allowance
  • Support under part VI of the Immigration and Asylum Act 1999

In addition, P1 – P3 pupils who reside in the postcodes within the 30% most educationally-deprived areas of South Ayrshire (based on the Scottish Indicator of Multiple Deprivation) also qualify for free school meals.

Visit: www.south-ayrshire.gov.uk/schools/meals/
Call: 0300 123 0900

Food Banks

A number of foodbanks operate in South Ayrshire, providing one-off food parcels free of charge to individuals and families in crisis situations. Food parcels can be accessed in two ways:

  • through a referral from a recognised agency; or
  • in the case of The Salvation Army, also through self-referral.

A list of local foodbanks can be found in our Signpost directory.

Housing/Homelessness

South Ayrshire Council

Homelessness is something that can happen to anyone, from all walks of life. Local authorities have a legal duty to help homeless people:

  • Firstly by interviewing them and assessing their housing situation and providing them with housing advice and assistance.
  • Secondly, by offering temporary or permanent accommodation - provided their circumstances meet the criteria set out in Part II of the Housing Scotland Act 1987 as amended by the Housing (Scotland) Act 2001.

We have a number of offices throughout South Ayrshire where housing services can be accessed:

Ayr
Visit: www.south-ayrshire.gov.uk/housing
Email: AyrNorthHousing@south-ayrshire.gov.uk
Drop-in: Riverside House, 21 River Terrace, Ayr. KA8 0AU< br /> Call: 0300 123 0900

Girvan
Visit: www.south-ayrshire.gov.uk/housing
Email: GirvanHousing@south-ayrshire.gov.uk
Drop-in: 17-19 Knockcushan Street, Girvan. KA26 9AG
Call: 0300 123 0900

Maybole
Visit: www.south-ayrshire.gov.uk/housing
Email: MayboleHousing@south-ayrshire.gov.uk
Drop-in: 64 High Street, Maybole. KA19 7BZ
Call: 0300 123 0900

Prestwick
Visit: www.south-ayrshire.gov.uk/housing
Email: PrestwickHousing@south-ayrshire.gov.uk
Drop-in: 2-6 The Cross, Prestwick. KA9 1AN
Call: 0300 123 0900

Troon
Visit: www.south-ayrshire.gov.uk/housing
Email: TroonHousing@south-ayrshire.gov.uk
Drop-in: Municipal Buildings, South Beach, Troon. KA10 6EF
Call: 0300 123 0900

For housing options:

Drop-in: 80-88 Kyle Street, Ayr KA7 1RZ
Call: 0300 123 0900
Email: HousingOptionsTeam@south-ayrshire.gov.uk

Out-of-hours homeless enquiries: Freephone 0808 100 3151

Local and national support

A list of local and national services can be found in our Signpost directory.