Digital access and support directory: Ayr area

Riverside House (Council Tenants)

Where can I go? Riverside House
21 River Terrace
Ayr
KA8 0AU
What access is there to computers? Supported Access is available by appointment.
What assistance/support is available to help me use the computer? A Universal Credit Digital Support Officer can assist you to make your claim for Universal Credit.
What assistance/support is available to help me complete my Universal Credit application? A Universal Credit Digital Support Officer can assist you to make your claim for Universal Credit.
When can I access the computers and available support? Mon, Tues & Thurs 9am-4.45pm
Wed 10am-4.45pm
Fri 9am-4pm
How do I make a booking? Phone: 0300 123 0900
In person: Appointments can be made in person but it is advisable to phone first to confirm availability and get advice about what information to bring with you.

Customer Service Centre – The Wallace Tower (non-council tenants)

Where can I go? The Wallace Tower
172-176 High Street
Ayr
KA7 1PZ
What access is there to computers? Supported Access is available by appointment.
What assistance/support is available to help me use the computer? A Universal Credit Digital Support Officer can assist you to make your claim for Universal Credit.
What assistance/support is available to help me complete my Universal Credit application? A Universal Credit Digital Support Officer can assist you to make your claim for Universal Credit.
When can I access the computers and available support? Mon - Thurs 9am-4.45pm
Fri 9am-4pm
How do I make a booking? Phone: 0300 123 0900
In person: Appointments can be made in person but it is advisable to phone first to confirm availability and get advice about what information to bring with you.

Housing Options Team (Homeless Enquiries)

Where can I go? South Ayrshire Council Housing Options Team
80-88 Kyle Street
Ayr
KA7 1RZ
What access is there to computers? Supported Access is available by appointment.
What assistance/support is available to help me use the computer? A Universal Credit Digital Support Officer can assist you to make your claim for Universal Credit.
What assistance/support is available to help me complete my Universal Credit application? A Universal Credit Digital Support Officer can assist you to make your claim for Universal Credit.
When can I access the computers and available support? Mon, Tues & Thurs 9am-4.45pm
Wed 10am-4.45pm
Fri 9am-4pm
How do I make a booking? Phone: 0300 123 0900
In person: Appointments can be made in person but it is advisable to phone first to confirm availability and get advice about what information to bring with you.

Salvation Army

Where can I go? Ayr Community Church
59 John Street
Ayr
KA8 OBS
What access is there to computers? 8 computers are available for use, subject to demand.
Access to computers is currently only available through our Digital Skills sessions.
What assistance/support is available to help me use the computer? We run Digital Skills sessions three days a week and support and guidance is available during these times.
What assistance/support is available to help me complete my Universal Credit application? Sorry. There is no facility to assist with Universal Credit applications. However this will be available in the future.
When can I access the computers and available support? The Digital Skills sessions are available< br/> Tues, Wed &Thurs 9.30am-11.30am 12.30pm-2.30pm
How do I make a booking? Phone: 01292 269286

Age Concern Ayr

Where can I go? Age Concern Ayr
6 Garden Street
Ayr
KA8 0BB
What access is there to computers? 2 computers are available for use, subject to demand.
The Information and Advice Centre is specifically for those aged 55 and over in South Ayrshire.
What assistance/support is available to help me use the computer? Form filling/internet assistance is available for those aged 55-plus.
What assistance/support is available to help me complete my Universal Credit application? Assistance will be given for Universal Credit applications to anyone aged 55-plus who needs support to use a computer.
When can I access the computers and available support? Tues-Fri 9.30am-1.30pm
How do I make a booking? Phone: 01292 265304
In person: Drop-in service, subject to availability.

Ayr JobCentre Plus

Where can I go? Ayr JobCentre Plus
Wallacetoun House
John Street
Ayr
KA8 0BX
What access is there to computers? 14 computers are available for use, subject to demand.
Digital support is available for anyone claiming benefits.
PCs/tablets with internet access are available for use.
Free wi-fi is available for you to connect to your own devices.
What assistance/support is available to help me use the computer? Assistance is provided for PC/tablet use – for example, using social media, online job searching, uploading a CV. This is subject to staff availability. ‘Get Set’ service provides assistance with setting up/maintaining email account.
Digital Skills classes are provided free to clients who need help to use PCs/laptops/tablets – course dates and times will be confirmed by staff on enquiry.
What assistance/support is available to help me complete my Universal Credit application? Ayr JobCentre has a designated PC for new Universal Credit claims (however all PCs/tablets can be used for this purpose). Assistance is provided for completing the application.
When can I access the computers and available support? Mon-Fri 9am-5pm.
How do I make a booking? Phone: 0845 604 3719
In person: Drop-in service at any time during opening hours, subject to availability.

Care and Share

Where can I go? Care and Share
Riverside Church
John Street
Ayr
KA8 0BX
What access is there to computers? 6 computers are available for use, subject to demand.
PCs/laptops with internet access and printing facilities are available.
We also run drop-in sessions, which have dedicated times depending on whether you need support to use a computer or not.
What assistance/support is available to help me use the computer? There is a small team of staff on hand to offer support and guidance as and when required, subject to availability.
What assistance/support is available to help me complete my Universal Credit application? Sorry. There is no facility to assist with Universal Credit applications.
When can I access the computers and available support? Tues 10am-11.30am (‘self-service’ use of PCs/laptops)
Wed 2pm-4pm (with support)
How do I make a booking? Email: info@careandshare-ayr.org.
In person: Visit the centre during the scheduled drop-in sessions.

Skills Development Scotland

Where can I go? Skills Development Scotland
Ground Floor
37 Carrick Street
Ayr
KA7 1NS
What access is there to computers? 8 computers are available for use, subject to demand.
PCs/laptops are available for use with internet access and printing facilities.
What assistance/support is available to help me use the computer? Minimal support is available, subject to availability of staff.
What assistance/support is available to help me complete my Universal Credit application? Sorry. There is no facility to assist with Universal Credit applications.
When can I access the computers and available support? Mon, Tues, Thurs & Fri 9am-5pm
Wed 10am-5pm
How do I make a booking? Phone: 01292 281421
In person: Drop-in at any time to use the facilities.

Book and Bun

Where can I go? Book and Bun
50 Newmarket Street
Ayr
KA7 1LR
What access is there to computers? 10 computers are available for use, subject to demand.
Access to computers is currently only available through our dedicated IT classes.
Free wi-fi is available for customers within the café to connect to their own devices.
What assistance/support is available to help me use the computer? We offer basic IT classes for those aged 55-plus. The weekly two-hour class runs over 10 weeks and costs £55 per person. Topics covered include internet searches, setting up email and maintaining an email account.
What assistance/support is available to help me complete my Universal Credit application? Sorry. There is no facility to assist with Universal Credit applications.
When can I access the computers and available support? Mon-Sat 9am-5pm Sun 10am-4pm
How do I make a booking? Phone: 07899 891305

Information and Advice Hub

Where can I go? Information and Advice Hub
1 Mainholm Road
Ayr
KA8 0QF
What access is there to computers? No public access to computers.
There is no public access to PCs/laptops.
What assistance/support is available to help me use the computer? We provide advice and information in relation to making claims for a range of benefits.
What assistance/support is available to help me complete my Universal Credit application? The benefits advice includes guidance on Universal Credit. We can also advise on what digital support is available.
When can I access the computers and available support? Mon-Thurs 9am-4.45pm
Fri 9am-4pm
How do I make a booking? Phone: 0300 123 0900
In person: Visit the centre to arrange an appointment.

John Pollock Centre

Where can I go? John Pollock Centre
Mainholm Road
Ayr
KA8 0QD
What access is there to computers? 4 computers are available for use, subject to demand.
PCs/laptops are available with internet access.
What assistance/support is available to help me use the computer? Aspire2Access drop-in sessions are available offering ICT support, jobseeker support, education/training and employability support.
Literacy & IT courses are also available within the Learning Shop.
What assistance/support is available to help me complete my Universal Credit application? Sorry. There is no facility to assist with Universal Credit applications.
When can I access the computers and available support? Mon-Fri 1pm-4pm
Tues 1pm-7pm
Aspire2Access Mon-Fri 10am-4pm
How do I make a booking? Phone: 01292 294333
In person: Visit the centre for more information.

Lochside Learning Centre

Where can I go? Lochside Learning Centre
Lochside Road
Ayr
KA8 9LH
What access is there to computers? 9 computers are available for use, subject to demand.
PCs/laptops are available with internet access and printing facilities.
What assistance/support is available to help me use the computer? We provide dedicated computer support at set times on a Monday. Support is provided for setting up email accounts, job searching, and general use of the internet. We also offer ‘Introduction to IT’ courses. Employability Advisors run a ‘Work Club’ once per week.
What assistance/support is available to help me complete my Universal Credit application? Sorry. There is currently no facility to assist with Universal Credit applications. However this will be available in the future.
When can I access the computers and available support? Mon-Fri (general availability) 9am-4pm
Mon (dedicated support available) 10am-12noon 1.30pm-3.30pm
Wednesday Work Club 9.15am-11.45am
How do I make a booking? Phone: 01292 267381
In person: Drop-in at any time to use the facilities.

Carnegie Library

Where can I go? Carnegie Library
12 Main Street
Ayr
KA8 8EB
What access is there to computers? 12 computers are available in the Cyber Centre for use, subject to demand.
All customers require a South Ayrshire Council library card to access the computers. This can be easily obtained; all you need is proof of ID to show library staff and they will provide you with access.
PCs are available with internet access and printing facilities.
Public access to computers for up to two hours.
Free Wi-Fi is available for you to connect to your own devices in all departments within the Carnegie library.
What assistance/support is available to help me use the computer? Subject to staff availability, library staff will help with general use of the Internet and will support you to set up a free email account. The Cyber Centre also offer 1-2-1 IT taster sessions, subject to availability, covering the keyboard, mouse skills and the basics of using a PC. The Cyber Centre offers a CV service for a small fee. Please contact the Cyber Centre for more details.
What assistance/support is available to help me complete my Universal Credit application? Unfortunately there is no assistance/support available to help with Universal Credit applications.
When can I access the computers and available support? Mon, Wed, Fri & Sat 9am-5pm
Tues 9am-7pm
Thur 10am-7pm
How do I make a booking? Phone: 01292 618492 (Cyber Centre); 01292 286385 (Carnegie Library)
Online: netloan.south-ayrshire.gov.uk/netloan
In person: Pop into the library to arrange a time. Drop-in customers will be accepted, subject to availability.

Alloway Library

Where can I go? Alloway Library
Doonholm Road
Ayr
KA7 4QQ
What access is there to computers? 4 computers are available for use, subject to demand.
All customers require a South Ayrshire Council library card to access the computers. This can be easily obtained; all you need is proof of ID to show library staff and they will provide you with access. PCs are available with internet access and printing facilities.
Public access to computers for up to two hours.
Free Wi-Fi is available for you to connect to your own devices.
What assistance/support is available to help me use the computer? Subject to staff availability, library staff will help with general use of the Internet and will support you to set up a free email account.
What assistance/support is available to help me complete my Universal Credit application? Unfortunately there is no assistance/support available to help with Universal Credit applications.
When can I access the computers and available support? Mon 1pm- 5pm
Tues,Wed & Thurs 9am-1pm & 2pm-5pm
Fri 1pm-7pm
How do I make a booking? Phone: 01292 442395
Online: netloan.south-ayrshire.gov.uk/netloan
In person: Pop into the library to arrange a time. Drop-in customers will be accepted, subject to availability.

Forehill Library

Where can I go? Forehill Library
31 Mount Oliphant Crescent
Ayr
KA7 3EN
What access is there to computers? 4 computers are available for use, subject to demand.
All customers require a South Ayrshire Council library card to access the computers. This can be easily obtained; all you need is proof of ID to show library staff and they will provide you with access.
PCs are available with internet access and printing facilities.
Public access to computers for up to two hours.
Free Wi-Fi is available for you to connect to your own devices.
What assistance/support is available to help me use the computer? Subject to staff availability, library staff will help with general use of the Internet and will support you to set up a free email account.
What assistance/support is available to help me complete my Universal Credit application? Unfortunately there is no assistance/support available to help with Universal Credit applications.
When can I access the computers and available support? Mon 1pm-7pm
Tues, Wed & Thurs 9am-1pm & 2pm-5pm
Fri 1pm-5pm
How do I make a booking? Phone: 01292 265591
Online: netloan.south-ayrshire.gov.uk/netloan
In person: Pop into the library to arrange a time. Drop-in customers will be accepted, subject to availability.

Tarbolton Library

Where can I go? Tarbolton Library
Tarbolton Community Campus
Montgomerie Street
Tarbolton
KA5 5QA
What access is there to computers? 4 computers are available for use, subject to demand.
All customers require a South Ayrshire Council library card to access the computers. This can be easily obtained; all you need is proof of ID to show library staff and they will provide you with access.
PCs are available with internet access and printing facilities. Public access to computers for up to two hours.
Free Wi-Fi is available for you to connect to your own devices.
What assistance/support is available to help me use the computer? Subject to staff availability, library staff will help with general use of the Internet and will support you to set up a free email account.
What assistance/support is available to help me complete my Universal Credit application? Unfortunately there is no assistance/support available to help with Universal Credit applications.
When can I access the computers and available support? Mon 3pm-7pm
Tues & Fri 2pm-5pm
Thurs 10am-12noon & 2pm-4pm
How do I make a booking? Phone: 01292 541211
Online: netloan.south-ayrshire.gov.uk/netloan
In person: Pop into the library to arrange a time. Drop-in customers will be accepted, subject to availability.

John Rodie Library

Where can I go? John Rodie Library
39 Annbank Road
Mossblown
KA6 5DZ
What access is there to computers? 5 computers are available for use, subject to demand.
All customers require a South Ayrshire Council library card to access the computers. This can be easily obtained; all you need is proof of ID to show library staff and they will provide you with access.
PCs are available with internet access and printing facilities.
Public access to computers for up to two hours.
Free Wi-Fi is available for you to connect to your own devices.
What assistance/support is available to help me use the computer? Subject to staff availability, library staff will help with general use of the Internet and will support you to set up a free email account.
What assistance/support is available to help me complete my Universal Credit application? Unfortunately there is no assistance/support available to help with Universal Credit applications.
When can I access the computers and available support? Mon 2.30pm-7pm
Tues & Fri 2pm-5pm
Thurs 10am-1pm & 2pm-4.30pm
How do I make a booking? Phone: 01292 520792
Online: netloan.south-ayrshire.gov.uk/netloan
In person: Pop into the library to arrange a time. Drop-in customers will be accepted, subject to availability.