Information for consumers

Trading Standards commitment

The South Ayrshire Council commitment.

The Council shall use its reasonable endeavours to:

1. Provide fair and impartial service for both traders and consumers.
2. Ensure that it acts in compliance with consumer protection legislation and agree to carry out any investigations promptly and fairly.
3. Provide advice on both civil and consumer protection legislation upon request by either party.
4. Assist with staff training for traders where possible.
5. Provide an officer who will act as a point of contract for the business in any dispute and for the provision of advice and assistance.
6. Provide appropriate advice to the consumer following a complaint to the service. Where the complaint cannot be resolved, either party can invoke the dispute resolution process.
7. Provide a level of promotion of the scheme and its members which the Council considers is appropriate.
8. Reserve the right to revoke membership of the scheme where traders pursue a course of business conduct detrimental to consumer’s interests, or in conflict with these terms.
9. Provide a comprehensive feedback system through Referenceline that is accessible for both traders and customers.