If you find that a product that you have purchased is faulty or that a company doing
work for you has not done it properly our Advisors are on hand to give assistance
with all stages of a dispute with a trader. From advice on how a consumer may resolve
the dispute themselves, through active conciliation/negotiation with the trader,
to advice on procedure and representation at a small claim hearing in the sheriff
court; our Advisors are there to help.
Some complaints take a little longer than others to resolve….. A Troon lady purchased
a suite on a credit agreement from a local furniture store. She complained after
1 month that the suite had a serious defect and requested a refund of the payments
she had made.
The shop refused and the Lady contacted our advisors. The case was put to the shop,
which still refused to accept that there was anything wrong with the suite. An advisor
contacted the Finance company. After agreeing to abide by the findings of an independent
expert, who on examining the suite confirmed that it was faulty, the finance company
finally refunded the lady's payments…… some ten months later.