Consumer advice

How We Provide Help

  • Pre-shopping advice - Including access to “Which?” Reports, comparison websites etc.
  • Consumer Advice - Advice on consumer legislation as it applies to specific issues raised by consumers
  • Intervention - Contacting traders in relation to the issues raised by the consumer
  • Small Claims advice and representation - Advice to consumers on the Small claims procedure in the Sheriff Court. Assistance with completion of forms. Representing consumers in court where they are not able to conduct the case themselves
  • Consumer Education - Includes Talks, presentations, displays, production of educational material and participation in National events intended to raise awareness of consumer issues