Consumer advice

How We Provide Help

  • Pre-shopping advice - Including access to “Which?” Reports, comparison websites etc.
  • Consumer Advice - Advice on consumer legislation as it applies to specific issues raised by consumers
  • Intervention - Contacting traders in relation to the issues raised by the consumer
  • Advice and assistance with the Sheriff Court Simple Procedure - Advice to consumers on the procedure and assistance with completion of the forms. The procedure cover claims up to £5,000.
  • Consumer Education - Includes Talks, presentations, displays, production of educational material and participation in National events intended to raise awareness of consumer issues