Providing visitors with anonymous access
You can access our website home page and browse our site without disclosing your
The services and links of our website
Our website does not enable our visitors to communicate with other visitors or
to post information to be accessed by others.
South Ayrshire Council provides links to websites. We are not responsible for the
content and these are provided purely as a courtesy. Listing of an linked web site
should not be taken as an endorsement of any kind and we accept no liability in
respect of content. We cannot guarantee that linked web sites will work all of the
time and have no control over the availability of the linked web sites.
Social media third party resources
The social media sharing buttons from Twitter, Facebook Google+ and LinkedIn come
from external websites outwith our control. These companies know which pages you're
looking at if it uses their code. Because of this we use our own code to load these
options should you wish to share our pages. We feel this protects your privacy better.
Automatic collection of information
We do not automatically log personal data nor do we link information automatically
logged by other means with personal data about specific individuals.
EU legislation requires that all websites clearly specify if cookies are being used
and their purpose.
activity on our site. We use this information to keep our site relevant and to make
it easier to use. We have already set a cookie that is essential to the sites operation.
we use and the cookies set by third party applications on our website.
Essential site cookie
This cookie is essential for the website to operate and is set upon your arrival
to the South Ayrshire Council site. The cookie is deleted when you close the browser.
These cookies are used to collect information about how visitors use our site. We
use the information to compile reports and to help us improve the site. The cookies
collect information in an anonymous form, including the number of visitors to the
site, where visitors have come to the site from and the pages they visited.
View an overview of privacy at Google
Overdrive library system
View an overview of privacy at Overdrive
Capita payment facility
This cookie is essential for the correct functioning of the payment application.
It is deleted when you close your browser.
It contains no data that could be used by other web sites or, once you have completed
your payment, by this web site.
View an overview of privacy at Capita
Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set
and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Data collection and using your personal information
We collect personal data that you may volunteer while using our services either:
- when you email us
- when you complete any of our forms on the web site
- or when you enquire about a service
We do not collect or use personal data for any purpose other than to help us to
provide the information you request. This includes the GIS and Maps where
a postcode is used to provide a map and/or information on the area.
We automatically collect statistics about visits to our web site using third party
software. This information is used to help us follow browsing preferences on our
site so that we can regularly improve our service. These statistics do not contain
personal data and cannot be traced back to an individual.
We do not knowingly collect personal data from children.
We do not disclose your personal data to our subsidiaries or other organisations except where stated.
Confidentiality and security
We give you the option of using a secure transmission method to pay for Council
bills. The online payment facility is provided by a third party who store card details
on a server behind a secure firewall. Only authorised personnel may access this
All our employees and data processors, who have access to, and are associated with
the processing of personal data, are obliged to respect the confidentiality of our
visitors' personal data.
We ensure that your personal data will not be disclosed to State institutions and
authorities except if required by law or other regulation.
Access to the personal data we may hold about you
You can ask us for the personal data we may hold about you by sending an email or writing to
the Data Protection Officer:
Data Protection Officer
South Ayrshire Council
Ayr KA7 1DR
Upon request we will provide you with a readable copy of the personal data which
we keep about you, although we may require proof of your identity. There may be
a charge for the information.
We allow you to challenge the data that we hold about you and, where appropriate,
you may have the data: erased; completed; rectified or amended.
We reserve the right to refuse to provide our visitors with a copy of their personal
If you have concerns about the processing of your personal data by South Ayrshire
Council you may contact the Data Protection Officer at the address above, or The
Office of the Information
Commissioner - Scotland, 93 - 95 Hanover Street, Edinburgh, EH2 1DJ. Email: