Report a missed bin collection
If your bin wasn't collected as normal tell us using the online form:
Report missed bin collection
Alternatively, call 0300 123 0900
Possible reasons your bin wasn't collected
Bin not out on time
Bins will be collected from 5.45am. Please ensure your bin is out before this time, ideally put your bin out the night before.
Bin not placed at kerbside/normal collection point
Unless an Assisted Collection (permit) has been approved, you are required to present your bins for collection at the kerbside or an arranged collection point.
Please ensure you have disposed of rubbish in the correct recycling bin. Check what goes in your bins
Blue bin contaminated with:
- Food waste
- Plastic bags
- Cardboard with food residue
- Window glass
Brown bin contaminated with:
- Plastic bags
- Stones, glass, metals
- Animal faeces
- Disposable nappies
- Old garden tools
- Vacuum cleaner contents
Bin too heavy
There is a risk of damaging the bin when emptying if it is too heavy. Do not overfill and ensure the lid closes.
More than one bin presented
Green bins: You must qualify for a second bin before it will be picked up.
Other bins: Households are limited to a maximum of two bins of any colour.
Bin lid open
If the bin lid cannot close due to excess waste then the bin may be damaged during tipping. Please ensure you remove excess waste and close bin properly. Crew will not put their hands in bins to remove waste.
Not an approved bin
Waste will not be collected unless it is in a South Ayrshire Council bin. Please ensure you place waste in correct bin.