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South Ayrshire Council to launch new Advice and Information Hub

 22 February 2016  |  

From 1 April, the Council will take on the running of the North Ayr Resource Centre which currently helps people deal with a range of issues relating to welfare rights. The Centre on Mainholm Road will continue to operate, but will be expanded to become an information and advice hub.

When the hub is up and running, customers will be able to talk to experts and access advice and information on a range of services such as money and debt advice, welfare rights, income maximisation, housing options and benefits checks. 

In addition to the new hub, there are also plans to deliver these services on an outreach basis in key locations across South Ayrshire.

Staff already working at the North Ayr Resource Centre will transfer into the Council's employment, ensuring their important work continues with no loss of local expertise. The Council's existing Money Advice and Welfare Rights Teams will also operate from the hub providing advice and support to people in our communities.

Councillor Bill McIntosh, Corporate, Strategic and Community Planning Portfolio Holder for South Ayrshire Council said "We are looking to build on the services already provided at the North Ayr Resource Centre. Welfare reform changes mean that families and individuals may require help over a range of issues, so the new advice hub makes sense as more services are delivered in an integrated way.

Councillor Philip Saxton, Housing and Customer Services Portfolio Holder for South Ayrshire Council said: "This decision reflects our commitment, to take services into the heart of communities. We are working to ensure that our customers can access the help they need when they need it."

The advice and information hub will provide a flexible service with drop in and appointments being made available. From 1April customers will be able to access the new service by visiting the hub or by phone through the Council's Customer Contact Centre – 0300 123 0900.