Helpful, happy, always smiling and caring
The Care Inspectorate has rated our Care At Home Service as 'very good' following a recent unannounced inspection. They recognised the quality of work undertaken by our teams and rated the service as very good in all 3 categories they assessed: quality of care and support; quality of staffing and quality of management and leadership.
The inspection report, completed in February 2020, highlights the improvements made by the service since its last inspection in 2018, when it was rated as 'good' across all 3 categories.
The Care Inspectorate described our carers as 'individuals working well as a team who demonstrated a dedicated and caring approach, with a passion for looking after the people they support in the community.'
Part of the inspection included feedback from service users and their families. Inspectors found that people were 'full of praise for their carers, describing them as helpful, happy, always smiling and caring'
Councillor Julie Dettbarn, Portfolio Holder for Adults' Health and Social Care, said
"I am delighted that the Care Inspectorate has recognised the good work of our Care At Home service. Their 'very good' rating is testament to the hard work and dedication of our Care At Home staff. I was particularly pleased that, when asked by the inspectors, our service users and their families were so positive about our carers and the quality of care they provide.
"I am proud of the difference that our teams have made to help people live independently in their own homes, particularly during these very challenging times. The Covid pandemic has, more than ever, demonstrated how invaluable the work of Care at Home teams is. Their dedication to the people they care for, their passion for caring and their resilience and hard work is nothing short of remarkable"