Coronavirus (COVID-19) - Impact on Council Services

 18 March 2020  |  


Coronavirus (COVID-19) - Impact on Council Services

Coronavirus (COVID-19) - Impact on Council Services

South Ayrshire Council would like to reassure residents and service users that we are doing everything we can to reduce the impact of coronavirus (COVID-19) on our ability to deliver services. We are working hard to ensure the critical and essential services that make a difference to communities every day continue to operate. 

We have therefore had to take a number of steps to ensure we can deliver services to those who need us most, to prevent further spread of the virus, and to protect employee and public health.

We will focus our resources on critical and essential services.
We are working hard to ensure we are fully staffed to deliver critical services such as Home Care, Community Alarms, Child and Adult Protection Services, Residential Care, Justice Services, Emergency Property Repairs, Environmental Health, Waste Management and Homeless services. We know that for many people, the impact of coronavirus may be financial. We will therefore, provide a telephone service offering money, welfare and benefits advice, including access to crisis grants and food bank vouchers. Please call us on 0300 123 0900.

We will close our buildings that are normally open to the public from today (Wednesday 18 March 2020).
We are fully staffed to handle the majority of your enquiries by phone, rather than asking customers to come into any of our customer facing buildings. The only public service where face to face enquiries are essential is Registration. Therefore, you can still register a birth, marriage or death in person, by appointment. Please call us on 0300 123 0900.

We will stop delivering non-essential services.
To reduce spread of the virus, we will close the following services from today (Wednesday 18 March 2020):

All swimming pools and activity centres (after school clubs will continue to operate)
Golf and bowling green club houses (courses and greens will still be maintained and able to be used.
All libraries
All museums and galleries.
All community lets have also been cancelled.

We will follow national guidance on schools.
At present the advice from Public Health Scotland is that schools should remain open as normal. However, please note, any parent, carer or child who displays any symptoms, should follow NHS advice and not go into a school. Specific advice has been given to education in relation to staff in schools.

We will continue to provide regular updates on services affected on our website and social media.

For information on essential services please visit our website or call 0300 123 0900.

For health information on coronavirus (COVID-19) please visit NHS Inform. For information on social distancing, please visit Gov.uk website.