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Tenant first approach secures national recognition for South Ayrshire

 22 December 2017  |  


Kyle McKay and Gordon Campbell with Jane McCarry (AKA Isa from Still Game)

Kyle McKay and Gordon Campbell with Jane McCarry (AKA Isa from Still Game)

The quality of services available to tenants of Council properties has been recognised with a national award. South Ayrshire Council was a finalist in the Tenant Participation of the Year category at the TPAS Scotland National Good Practice Awards 2017.

The Council has a dedicated programme in place to promote tenant participation to give people the chance to have a say on decisions which affect them. Among the measures in place to encourage people to get involved:

  • Scrutiny and Performance Groups review feedback, suggest areas of improvement and identify areas that are working well.
  • Community fun days have helped share information on available services at two events attended by almost 5,000 people in total.
  • Partnership working has meant the repairs and maintenance has improved through the implementation of suggested changes
  • Tenant newsletter has involved direct contributions from tenants throughout the process.
  • New tenants handbook was designed in partnership with tenants to make them more up to date and accessible.
  • Social media interest has seen a new Housing Services Facebook page to give people the opportunity to opt in to updates relevant to their area while providing an additional way to contact the Council.

Councillor Philip Saxton, South Ayrshire Council's Portfolio Holder for Housing and Customer Services said the current way of working was helping to shape services for the better, "To have made the final shortlist of the National Good Practice Awards speaks for itself, but it's also testament to the hard work of staff that are making a positive difference.

"A key part of this has been working closely with tenants to identify areas where we're doing well and to look to improve areas where we need to, with the ultimate aim of making life better for our communities.

"I'd like to thank everyone involved behind the scenes for their continued commitment to improving our services and also for the help and support of our tenants who have helped transform the way we work through their constructive feedback."