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What we can and can't do

Information on what Housing services can and cannot do if you have a problem with a neighbour.

We can:

  • Provide you with help to resolve the problem through our Mediation Service.
  • Take the situation seriously and investigate the complaint thoroughly.
  • Provide you with a high standard of customer service.
  • Keep you informed.
  • Implement effective procedures and comprehensive strategies to manage neighbour nuisance.
  • Work with other agencies & departments such as, the Police, Environmental Health and Social Work to resolve the situation.

We cannot:

  • Stop someone from doing something that is not illegal or is not a breach of their tenancy agreement.
  • Provide a quick fix to the problem.
  • Pursue any legal action without proper evidence to support allegations of anti-social behaviour.
  • Evict people from their homes unless the Sheriff deems it reasonable following a full court hearing.

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