What we can and can't do

Information on what Housing services can and cannot do if you have a problem with a neighbour.

We can:

• Provide you with help to resolve the problem through our Mediation Service.
• Take the situation seriously and investigate the complaint thoroughly.
• Provide you with a high standard of customer service.
• Keep you informed.
• Implement effective procedures and comprehensive strategies to manage neighbour nuisance.
• Work with other agencies & departments such as, the Police, Environmental Health and Social Work to resolve the situation.

We cannot:

• Stop someone from doing something that is not illegal or is not a breach of their tenancy agreement.
• Provide a quick fix to the problem.
• Pursue any legal action without proper evidence to support allegations of anti-social behaviour.
• Evict people from their homes unless the Sheriff deems it reasonable following a full court hearing.