Housing Performance

Scottish Social Housing Charter (SSHC)

The Housing (Scotland) Act 2010 required Scottish Ministers to set standards and outcomes which social landlords should aim to achieve, and to publish these in a Scottish Social Housing Charter. It is the responsibility of each landlord to meet these outcomes and standards and report this information to tenants, homeless people and other service users.

You can find out more about the Scottish Social Housing Charter online at beta.gov.scot/publications/scottish-social-housing-charter-april-2017/

Scottish Housing Regulator (SHR)

The SHR are the independent regulator of RSLs and local authority housing services in Scotland and were established on 1 April 2011 under the Housing (Scotland) Act 2010.

The regulator has one statutory objective, to: "safeguard and promote the interests of current and future tenants of social landlords, people who are or may become homeless, and people who use housing services provided by registered social landlords (RSLs) and local authorities".

The SHR regulate social landlords to protect the interests of people who receive services from them and do this by assessing and reporting on:

  • how social landlords are performing their housing services
  • RSLs’ financial well-being
  • RSLs’ standards of governance

You can find out more about the SHR online at www.scottishhousingregulator.gov.uk

Annual Return on the Charter (ARC)

From April 2013 all social landlords are required to collect and provide the Scottish Housing Regulator (SHR) with key information on their performance in achieving the outcomes and standards in the Charter. The SHR will use the landlords’ ARC to report publicly on their progress in achieving the Charter outcomes and standards and use this information to inform their regulatory assessments.

Scottish Housing Regulator (SHR) Landlords Report

Each year the SHR will publish a range of accessible information to allow tenants, homeless people, other service users, other landlords, funders and policy makers to understand and compare landlords performance in achieving the Charter outcomes and standards. This will help tenants to hold their landlords to account and service users and other groups to understand the performance of social landlords.

Performance Reports

The content and design of our annual performance newsletter has been developed in consultation with involved tenants.

We have retained the same format as our previous performance report due to the positive feedback received through a survey included within the report last year.

The report is largely based on our Annual Return on the Charter (ARC) and also includes some additional information you would like to see reported to all tenants.