Scottish Social Housing Charter (SSHC)
The SHR are the independent regulator of RSLs and local authority housing services in Scotland and were established on 1 April 2011 under the Housing (Scotland) Act 2010.
The regulator has one statutory objective, to: "safeguard and promote the interests of current and future tenants of social landlords, people who are or may become homeless, and people who use housing services provided by registered social landlords (RSLs) and local authorities".
The SHR regulate social landlords to protect the interests of people who receive services from them and do this by assessing and reporting on:
- how social landlords are performing their housing services
- RSLs’ financial well-being
- RSLs’ standards of governance
The Scottish Housing Regulator has produced a handy guide for Tenants and Service Users – How we regulate: a guide for tenants and service users. The short, summary guide lets people know more about the Scottish Housing Regulator:
- who they are and what they do,
- what you can expect from your landlord,
- how you can find out about your landlord’s performance; and
- how to raise a concern about your landlord
You can find out more about the SHR online at www.scottishhousingregulator.gov.uk
Annual Return on the Charter (ARC)
From April 2013 all social landlords are required to collect and provide the Scottish Housing Regulator (SHR) with
key information on their performance in achieving the outcomes and standards in the Charter. The SHR will use the
landlords’ ARC to report publicly on their progress in achieving the Charter outcomes and standards and use this
information to inform their regulatory assessments.
Scottish Housing Regulator (SHR) Landlords Report
Each year the SHR will publish a range of accessible information to allow tenants, homeless people, other service
users, other landlords, funders and policy makers to understand and compare landlords performance in achieving
the Charter outcomes and standards. This will help tenants to hold their landlords to account and service users
and other groups to understand the performance of social landlords.
Scottish Housing Regulator – New Regulatory Framework – Engagement Plans
In February 2019, the Scottish Housing Regulator published a new Regulatory Framework entitled ‘Regulation of Social Housing in Scotland’. This is a statement setting out how SHR will regulate Registered Social Landlords and the housing and homelessness services provided by Councils.
The Regulator now publishes an Engagement Plan for each landlord, this outlines what they will do and the Regulatory returns that South Ayrshire Council must provide.
View the latest Engagement Plan for South Ayrshire Council
Annual Assurance Statement
As part of the new Regulatory Framework, the Council must consider the standards and outcomes for tenants, people who are homeless and others who use our services. Each year the Council must assess its performance and provide an update to the Scottish Housing Regulator, giving assurance against the following:
- the regulatory requirements set out in Chapter 3 of the Regulatory Framework
- all relevant standards and outcomes in the Scottish Social Housing Charter
- all relevant legislative duties
Each year the Council’s Leadership Panel will consider the evidence to support the level of assurance against each of the requirements.
View the Annual Assurance Statement approved by Leadership Panel on 24 November 2020
The content and design of our annual performance newsletter has been developed in consultation with involved tenants.
We have retained the same format as our previous performance report due to the positive feedback received through a
survey included within the report last year.
The report is largely based on our Annual Return on the Charter (ARC) and also includes some additional information
you would like to see reported to all tenants.