Home care contacts

Home care teams:

Ayr North Team
John Pollock Centre
Mainholm Road
Ayr
KA8 0QD
0300 123 0900 		Ayr South Team
John Pollock Centre
Mainholm Road
Ayr
KA8 0QD
0300 123 0900 		Girvan/Maybole Team
Social Work and Housing Office
6 High Street
Maybole
0300 123 0900 		Prestwick/Troon Team
Municipal Buildings
South Beach
Troon
KA10 6EF
0300 123 0900

Community care teams:

Maybole Office
6 High Street
Maybole
KA19 7BY
01655 883293 		Girvan Office
17/19 Knockcushan Street
Girvan
KA26 9AG
01465 712299 		North Ayr
3 Holmston Road
Ayr
KA7 3BA
01292616000 		Prestwick Office
12 Main Street
Prestwick
KA9 1NX
01292 470099

Useful contact numbers:

  • NHS24, 01292 513049
  • Ayrshire Doctor on Call (ADOC), 01563 545556
  • Ayr Hospital, 01292 610555
  • Ailsa Hospital, 01292 610556
  • Crosshouse Hospital, 01563 521133
  • Ayr Police Station, 01292 664000

What if I am dissatisfied with the service?

If you are not happy about your service, please talk to the Home Care Co-ordinator as soon as possible. It is usually easiest to put things right if you tell us quickly and speak to the person closest to the problem on the telephone numbers listed above. If you are still not happy, you can use the Council's formal complaints process. Your Home Care Co-ordinator will have given you a copy of the Council's Help us Get it Right Leaflet.

If you are still dissatisfied with the Council's response please contact:

The Care Commission
Compass House
Discovery Quay
11 Riverside Drive
Dundee DD1 4NY
Tel: 01382 207100

Home care