Home care contacts

Home care teams:

Ayr North Team John Pollock Centre Mainholm Road Ayr KA8 0QD 0300 123 0900

Ayr South Team John Pollock Centre Mainholm Road Ayr KA8 0QD 0300 123 0900

Girvan/Maybole Team Social Work and Housing Office 64 High Street Maybole 0300 123 0900

Prestwick/Troon Team Municipal Buildings South Beach Troon KA10 6EF 0300 123 0900

Community care teams:

Maybole Office 64 High Street Maybole KA19 7NF 01655 883293

Girvan Office 17/19 Knockcushan Street Girvan KA26 9AG 01465 712299

North Ayr 3 Holmston Road Ayr KA7 3BA 01292616000

Prestwick Office 12 Main Street Prestwick KA9 1NX 01292 470099

Useful contact numbers:

• NHS24, 01292 513049
• Ayrshire Doctor on Call (ADOC), 01563 545556
• Ayr Hospital, 01292 610555
• Ailsa Hospital, 01292 610556
• Crosshouse Hospital, 01563 521133
• Ayr Police Station, 01292 664000

What if I am dissatisfied with the service?

If you are not happy about your service, please talk to the Home Care Co-ordinator as soon as possible. It is usually easiest to put things right if you tell us quickly and speak to the person closest to the problem on the telephone numbers listed above. If you are still not happy, you can use the Council's formal complaints process. Your Home Care Co-ordinator will have given you a copy of the Council's Help us Get it Right Leaflet.

If you are still dissatisfied with the Council's response please contact:

The Care Commission
Compass House
Discovery Quay
11 Riverside Drive
Dundee DD1 4NY
Tel: 01382 207100