Christmas & New Year service arrangements


Pay council bills and parking fines online, using our secure payments service, with your credit or debit card. These services are available 24 hours a day, 7 days a week. Use your computer, tablet or smartphone to make a payment.

Make a payment

Bin collections during the festive season

If your wheeled bin or food waste caddy is due for collection on Christmas Day or New Year’s Day, collections are as follows:

  • Blue or grey recycling bins (Saturday 21 and 28 December)
  • Green bins or glass recycling bins (Sunday 22 and 29 December)
  • Food Waste bins should be presented on both Saturdays and left out to be collected between Saturday and Sunday

All bins must be presented by 6am.

Collections on Boxing Day and 2 January will be carried out as normal unless you are notified of alternative arrangements by letter. All bins must be presented by 6am.

There will be no special uplift collections from Friday 20 December until Monday 6 January.

Community recycling centres at Ayr, Troon, Maybole and Girvan will be closed on Christmas Day, Boxing Day, New Years Day and 2 January. Normal operating hours will apply at other times.

You can arrange for your real Christmas tree to be recycled free in your brown bin by visiting winter bins or telephoning 0300 123 0900 to arrange an uplift.

Commercial waste normally collected on Christmas Day or New Year’s Day will be collected as a catch up service (Thursday/Friday 26/27 December and Thursday/Friday 2/3 January). Commercial customers requiring any additional collections over the festive period should call 01292 616 436 by Friday 20 December.

Check your bin day

Customer service centres

All Customer Service Centres (Ayr, Girvan, Maybole, Troon and Prestwick) will close on Tuesday 24 December 2019 at 4.45pm. Payments will close at 4pm.

You can call us on 0300 123 0900 on Friday 27 December from 9am-4pm, Monday 30 and Tuesday 31 December from 9am – 4.45pm.

All centres will re-open on Friday 3 January 2020 at 9am with normal opening hours.

Payments can be made any time at or by using the automated payment line available 24 hours a day on 0300 123 0900 press option 1 then option 3.

Sport and Leisure

Fitness classes timetable

DateFitness classes - CitadelTimes
Monday 23rd December & Monday 30th DecemberExpress cycling
Fit camp gold
Functional x
Studio cycling
Tuesday 24th & Tuesday 31st DecemberExpress cycling
Spin circuits
Friday 27th December & Friday 3rd JanuaryExpress cycling
Spin circuits
Functional x
9am - 9.30am
Saturday 28th December & Saturday 4th JanuaryStudio cycling9am-9.45am
Sunday 29th December & Sunday 5th JanuaryKettlebells10am-10.45am

Learn 2

Learn 2 Gymnastics classes will finish on Saturday 14th December and start back on Monday 6th January 2020.

Learn 2 Swim classes (including adults) will finish on Friday 20th December and start back on Monday 6th January 2020.

Learn 2 Dive classes will finish on Tuesday 17th December and start back on Monday 6th January 2020.

Bereavement Services and Registration

Masonhill Crematorium is closed on Sunday 22 December and Sunday 29 December, with restricted operating hours at other times. For up to date information, you can call the office on 01292 266 051, or contact Customer Services on 0300 123 0900.

Ayr Registration Office closes Tuesday 24 December at 4.45pm. It will re-open on Monday 30 and Tuesday 31 December from 9am – 4pm, and Friday 3 January from 8.45am – 4pm. All registration for South Ayrshire, including Girvan, will operate from Ayr Registration Office at 5-9 High Street, Ayr KA7 1LU. You can contact the office by calling 01292 617 617 throughout the festive period.


South Ayrshire Libraries will be open only on the following days:

DateLibraryOpening times
Tuesday 24th DecemberAlloway Library9am - 1pm & 2pm - 4pm
Ballantrae Library2pm - 4pm
Carnegie Library, Ayr9am - 4pm
Forehill Library, Ayr9am - 1pm & 2pm - 4pm
Girvan Library9am - 1pm & 2pm - 4pm
John Rodie Library2pm - 4pm
Maybole Library9am - 1pm & 2pm - 4pm
Prestwick Library9am - 4pm
Symington Library 1pm - 4pm
Tarbolton Library2pm - 4pm
Troon Library and MERC9am - 4pm
Friday 27 DecemberPrestwick Library10am - 12.30pm & 1.30pm - 4pm
Saturday 28 DecemberCarnegie Library, Ayr10am - 12.30pm & 1.30pm - 4pm
Girvan library10am - 1pm & 2pm - 4pm
Monday 30 DecemberMarr Educational Resources Centre, Troon10am - 12.30pm & 1.30pm - 4pm
Maybole Library10am - 12.30pm & 1.30pm - 4pm
Troon Library10am - 12.30pm & 1.30pm - 4pm
Friday 3 January 2020Alloway Library1pm - 7pm
Ballantrae Library10am - 12noon
Carnegie Library, Ayr9am - 5pm
Forehill Library, Ayr1pm - 5pm
Girvan Library9am - 1pm & 2pm - 5pm
John Rodie Library2pm - 5pm
Maybole Library10am - 1pm & 2pm - 5pm
Prestwick Library9am - 5pm
Symington Library10am - 12noon & 1pm - 4pm
Tarbolton Library2pm - 4pm
Troon Library and MERC9am - 5pm

Museums and Galleries

Rozelle House Galleries and The Maclaurin Art Gallery will be open only on the following days:

Tuesday 24 December10am - 4pm
Friday 27 December10am - 5pm
Saturday 28 December10am - 5pm
Sunday 29 December12pm - 5pm
Friday 3 January 202010am - 5pm

The McKechnie Institute will be open only on the following days:

Tuesday 24 December10am - 4pm
Friday 3 January 20201pm - 4pm