Registration, Bereavement and Archives Services
Who Are We?
The Department of Development, Safety and Regulation
covers a range of services that influences the way we live, work and play.
Most functions within the Department have a regulatory role, which is designed to
ensure that the environment in which we live is as safe as it can be.
Registration, Bereavement and Archives Services covers key life events, these areas being Births, Marriages, Bereavement, Cemeteries, Crematorium and Genealogy. The service is delivered from four Registration Offices located throughout South Ayrshire at Ayr, Girvan, Maybole, Troon and at Masonhill Crematorium, near Ayr.
Girvan and Ayr Registration Office also deal with specific Educational duties such
as clerking Education Appeals and School Attendance Councils, processing Footwear,
Clothing and Free School Meal applications.
All information given to us will be treated in the strictest confidence.
Births must be registered within 21 days. If the parents are married to each other
either parent may register the birth. If parents are not married to each other they
should normally attend together if the father's name is to appear on the entry.
All deaths occurring in Scotland must be registered by a registrar within 8 days
of their occurrence. The duty to provide the particulars for registration rests
with a relative of the deceased or if no such person is available the duty may be
performed by any person present at the death, deceased's executor or other legal
representative or the occupier of the premises where the death took place.
Please do not delay contacting the registrar if you do not have the required documents
to carry out the registration.
We are able to contact the relevant office to obtain the information provided it
is in Scotland.
Within Registration and Bereavement Services we are responsible for the efficient
running of 51 cemeteries and churchyards. In most of the remaining 27 operational
cemeteries, burial lairs are available for purchase. We are able to advise on all
aspects of burial and memorialisation and maintain close links with funeral directors,
the clergy and memorial masons in order to provide the best possible service.
Set in seven acres of countryside on the eastern edge of Ayr town, Masonhill Crematorium
was opened in 1966 and has served the community for over thirty years. We will be
pleased to offer our advice and services both when arranging a funeral and when
deciding the final resting place of the cremated remains. Access for the disabled
and a loop system for those with hearing impairment is available.
Whether you wish a small informal ceremony or the full works, our experienced registrars
will be delighted to offer assistance and advice on any aspect of your forthcoming
Your civil marriage ceremony may be held at a Registration Office, an Approved Venue,
or some other alternative location.
Civil Marriages can take place during office hours, Monday to Friday and on a Saturday
afternoon by prior arrangement.
Civil Marriages at an Approved Venue can take place 7 days
a week between 9.00am - 7.00pm (except 25th & 26th December and 1st & 2nd
Records of Births, Deaths and Marriages dating back to 1855 are held in our four
Registration Offices. Each office holds the records for all areas within their own
All Offices have access to indexes held at General Register Office. Which covers
the statutory records from 1855, Old Parish Registers and Census Records (1881,
1891, 1901), for the whole of Scotland. In the near future Digital Imaging of Genealogical
Records Of Scotland's (DIGROS) people will be introduced at each of the five offices.
This facility will mean that more extensive genealogical research will be possible
at local level.
We have a team of courteous and experienced staff who will be happy to offer advice
and assistance with any enquiries you may have.
When you contact us either in writing or by email we will:
- Endeavour to deal with general correspondence within 5 working days of receipt.
- If the subject is complex, we will let you know within 5 working days of receipt
of your letter when you will expect to get a full reply. We will also give you the
name and contact telephone number of the person dealing with your correspondence.
- Try to give you a full reply with as much information as possible.
- Observe privacy and confidentiality in all matters.
When you contact us by telephone:
- We will give our name and section when answering the telephone.
- We will try to deal with your telephone enquiry at the time or pass you to an Officer
- If the person you need to speak to is not available, you can choose to speak to
someone else who can help. If you leave a message we will get back to you within
1 working day.
Specific Service Standards
- Process all applications for Purchase of Lairs, Interments, Cremations and Memorialisation
- Deal with Footwear and Clothing Grant and Free School Meal application as promptly
- Acknowledge your suggestions and complaints within 5 working days and act upon it
immediately if possible. If we cannot do so, it will be passed to the relevant Head
of Service who will reply to you as soon as possible and within 20 working days
What You Can Do To Help
- Keep us informed of any changes in your personal circumstances that may affect any
service that we provide to you.
- Attend any appointment in time, or let us know if you cannot do so.
- Behave in a considerate and polite way so we can give you and other customers the
standard of service you would expect.
- Provide the information we ask for when we ask for it. This will help speed up the
- Ensure that you read all information that we provide for you, it is to your benefit.
- Please be patient as there will be times when we are exceptionally busy. We will
however, make every effort to keep waiting time to a minimum.
What If I Am Not Satisfied?
If you are unhappy with any aspect of our service, please contact us and we will
try to resolve any problems quickly and explain what we have done and why.
If we do not respond satisfactorily, you can take your complaint further by using
the South Ayrshire Council's
feedback procedure. You can get a leaflet titled 'Help Us To Get It Right'
directly from ourselves or from any South Ayrshire Council Office. Alternatively
you can phone 0300 123 0900 or email firstname.lastname@example.org. You can also
use this procedure for comments, suggestions and complaints about other Council
We hope you will find this information helpful and that we continue to meet the
standards we have set. Please let us know what you think by using the Council's
or by contacting us directly.
How And When You Can Phone Or Visit Us
Hours of Registration: 9.00am - 4.00pm
Registration, Cemetery Offices and Masonhill Crematorium
Monday - Thursday: 8.45am - 4.45pm
Friday 8.45am - 4.00 p.m
Weekends and Public Holidays 10.00am - 1.00pm (Crematorium)
Further details of the Registration Offices in South
Ayrshire are available.