Contact South Ayrshire Council

Our standard office opening hours are Mon - Thurs 8.45am - 4.45pm and Friday 8.45am - 4pm. Please note Customer service centres operate different opening hours.

Customer self service

Check the progress of a complaint, feedback, compliment or suggestion using the Customer self service.

By telephone

Call 0300 123 0900 or use the out of hours / emergency phone numbers.

If you are calling within the UK calls will be charged at the local call rate. If you have a mobile phone contract, calls may be part of your inclusive minutes, if you are unsure you should check with your own telephone provider before calling. Customers calling from abroad may be charged at premium rate and should check with their own telephone providers before calling. If you are experiencing issues calling the 0300 123 0900 number from abroad please email who will provide you with an alternative number to call. Please note the alternative number will still be subject to your providers international call rates.

In person

Visit one of our customer service centres.

Email or write to us


Or write to us at South Ayrshire Council, County Buildings, Wellington Square, Ayr KA7 1DR

Through social media

Our social media accounts are monitored during office hours Monday to Friday - excluding bank holidays. We can't promise to respond to all comments or questions via social media so if your query is urgent or serious please use the contact details on this page.