We are committed to providing high-quality customer services. We value all comments and complaints and use information from them to help us improve our services.

If something goes wrong or you are dissatisfied with our services, please tell us.

Make a complaint

The information will be passed to the relevant department who will review the details and respond as appropriate based on the nature of the complaint. If your complaint does not meet the definition of a complaint, it will be processed in line with the relevant procedures and a response will be issued to you within any statutory timescales, or within 20 working days.

Please note any complaints over 4000 characters in length should be emailed to:

Further information:

Other ways to make a complaint

Customers calling from abroad may be charged at premium rate and should check with their own telephone providers before calling.