Performance

Verifier function

Scottish Minister's have re-appointed all 32 Scottish Local Authorities as verifiers under section 7 of the Building (Scotland) Act 2003 from 1 May 2017. The period of appointments differ (six years, three years or one year) depending on past performance of the individual local authority.

South Ayrshire Council was re-appointed in 2017 as the building standards verifier for the South Ayrshire geographical area for 3 years until 30th April 2020. This re-appointment requires the building standards service to verify the design and construction of building work for compliance with Building Regulations and Technical Building Standards and to satisfy the demands of the Scottish Government’s performance framework for verifiers.

New performance framework

The appointments are also conditional on the verifiers meeting the Operating Framework 2017 and the Performance Framework 2017. This includes satisfying Scottish Ministers that they are meeting, and continue to meet, performance measures.

Verifiers will be subject to regular monitoring and periodic inspection by Scottish Government. Any extension to the one or three year appointment periods will be subject to the local authority demonstrating improvements in their performance.

Building Standards Verification - Annual Verification Performance Report

As part of the new performance framework, the Scottish Government requires all verifiers to publish an annual performance report from 1st May 2017. This will replace the current Balanced Scorecard and Continuous Improvement Plan and will include previous years performance data and targets.

The Verifiers Role

The principal role of the verifier is to grant building warrants once they are satisfied that the design will satisfy the expanded functional standards introduced by the Act.

Verifiers should be impartial and their working practices transparent;

Verifiers should be competent and consistent in their activity;

Verifiers must be accountable for their actions.

Customer Charter

View the Building Standards Customer Charter

Customer Satisfaction

Results for South Ayrshire Council from the National Customer Satisfaction Survey to Support the Building Standards Verification Performance Framework report by Pye Tait Consulting Year on year comparison (out of 10).

2018 – 6.7
2017 – 7.8
2016 – 8.1
2015 – 8.0
2014 – 8.1

Customer feedback helps us identify areas where we can make improvements.

Balanced scorecard

The Balanced Scorecard has been adopted by South Ayrshire Council as the preferred means of demonstrating best value.

It should be noted that the Balanced Scorecard only covers the Verification role of Building Standards, i.e. the verification of Building Warrant applications and completion certificates. It takes no account of the add-ons such as enforcement and general advice/guidance.

Continuous Improvement Plan

Public interest and continuous improvement are cross-cutting themes and the work to achieve the KPO’s is monitored using the following Continuous Improvement Plan.

Quarterly performance

2017/18 Q4 Jan- Mar 2018/19 Q1 April-June 2018/19 Q2 July-Sept 2018/19 Q3 Oct-Dec 2018/19 Q4 Jan-Mar 2019/20 Q1 April-June
KPO1(a) - Time to issue a building warrant or amendment to warrant from receipt of application
Total number of BWs and amendments issued275258295310267337
Average time per BW (Working Days)59.1060.2065.2060.8359.7560.96
KPO1(b) - Time to issue a first report
Number of first reports issued311274308322288344
% within 15 days25.40%27.37%32.79%53.11%61.11%64.83%
% more than 15 days and within 20 days17.04%17.52%13.31%10.56%12.50%13.37%
% more than 20 days and within 35 days44.05%39.05%24.68%22.67%17.71%15.12%
% more than 35 days13.50%16.06%29.22%13.04%8.68%6.69%
KPO1(c) - Time to issue a building or amendment from receipt of satisfactory information
Total number of BWs and amendments issued164167182254159186
% within 6 days37.20%36.53%18.13%46.85%24.53%29.03%
% more than 6 days and within 10 days28.05%27.54%20.88%16.93%22.01%28.49%
% more than 10 days and within 15 days9.76%9.58%18.13%13.78%18.87%18.82%
% more than 15 days25%26.53%42.31%22.4%33.33%20.97%
KPO2 - Compliance during construction
Number of CCNPs for "accepted" completion certificates167153178226236206
% of CCNPs fully achieved for "accepted" (by relevant person and verifier) completion certificates53.89%53.59%68.54%52.65%54.66%50.97%
% of CCNPs fully achieved by "Relevant Person"53.89%53.59%38.54%52.65%54.66%50.97%
% of CCNPs fully achieved by "Verifier"100%100%100%100%100%100%
KPO3 - COMMIT TO THE BUILDING STANDARDS CUSTOMER CHARTER
Customer Charter published on verifier websiteYesYesYesYesYesYes
Customer Charter web address on verifier websiteYesYesYesYesYesYes
Customer Charter reviewed since last reporting period000000
Number of cases referred to LABSS Dispute Resolution Process000000
Number of cases referred to LA Complaints formal procedure000000
Number of cases referred to SG Verifier Performance Reporting Service for Customers000000
Number of SG Verifier Performance Reporting Service cases responded to by verifier within 5 days000000
KPO4 - UNDERSTAND AND RESPOND TO THE CUSTOMER EXPERIENCE
Satisfaction rating from the last National Customer Survey7.87.87.87.87.86.7
KPO6 - COMMIT TO BUILDING STANDARDS
eBS published on verifier websiteYesYesYesYesYesYes
eBS published weblinkYesYesYesYesYesYes
Number of applications for building warrant or amendment submitted through SG eBS system152230205196242265
Number of completion certificates submitted through SG eBS system10293515463115
Number of other forms submitted through SG eBS system197251286278334481
KPO7 - COMMIT TO OBJECTIVES OUTLINED IN THE ANNUAL PERFORMANCE REPORT
Verifier Performance Report published on verifier websiteYesYesYesYesYesYes
Verifier Performance Report published weblinkYesYesYesYesYesYes
Verifier Performance Report reviewed since last reporting periodYesYesYesYesYesYes
Verifier Performance Report includes performance dataYesYesYesYesYesYes
Enforcement
Section 25 – compliance - No. of notices served001200
Section 26 - continuing requirement - No. of notices served000000
Section 27 – enforcement - No. of notices served000032
Section 28 - defective building - No. of notices served000000
Section 29 - dangerous building emergency action -How many instances LA has taken action000001
Section 30 - dangerous building - No. of notices served100001
Procurator fiscal - No. of enforcement cases referred000000
Local authority undertaking work (in default) - No. of cases where local authority have undertaken work000000