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Verifier function

Following a successful audit, by the Scottish Government, South Ayrshire Council was re-appointed in 2011 as the building standards verifier for the South Ayrshire geographical area for 6 years until 30th April 2017. This re-appointment requires the building standards service to verify the design and construction of building work for compliance with Building Regulations and Technical Building Standards and to satisfy the demands of the Scottish Government’s performance framework for verifiers.

New performance framework

The Scottish Government was extremely encouraged by the strong commitment that verifiers in local authorities gave to continue to improve their services. This will be achieved by introducing a new performance framework in 2012, with a focus on improving performance and predictability, while enhancing the customer experience. The “balanced scorecard” management tool is the approach to be used to provide a framework and monitoring. The balanced scorecard is a strategic planning and management tool that is used in business organisations to align business activities to the vision and strategy of the organisation, improve internal and external communications, and monitor performance against strategic goals.

Balanced scorecard

The Balanced Scorecard has been adopted by South Ayrshire Council as the preferred means of demonstrating best value.

It should be noted that the Balanced Scorecard only covers the Verification role of Building Standards, i.e. the verification of Building Warrant applications and completion certificates. It takes no account of the add-ons such as enforcement and general advice/guidance.

Continuous improvement plan

Public interest and continuous improvement are cross-cutting themes and the work to achieve the KPO’s is monitored using the following Continuous Improvement Plan.

Customer charter

View the Building Standards Customer Charter

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