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Performance

Verifier function

Scottish Minister's have re-appointed all 32 Scottish Local Authorities as verifiers under section 7 of the Building (Scotland) Act 2003 from 1 May 2017. The period of appointments differ (six years, three years or one year) depending on past performance of the individual local authority.

South Ayrshire Council was re-appointed in 2017 as the building standards verifier for the South Ayrshire geographical area for 3 years until 30th April 2020. This re-appointment requires the building standards service to verify the design and construction of building work for compliance with Building Regulations and Technical Building Standards and to satisfy the demands of the Scottish Government’s performance framework for verifiers.

New performance framework

The appointments are also conditional on the verifiers meeting the Operating Framework 2017 and the Performance Framework 2017. This includes satisfying Scottish Ministers that they are meeting, and continue to meet, performance measures.

Verifiers will be subject to regular monitoring and periodic inspection by Scottish Government. Any extension to the one or three year appointment periods will be subject to the local authority demonstrating improvements in their performance.

The Verifiers Role

The principal role of the verifier is to grant building warrants once they are satisfied that the design will satisfy the expanded functional standards introduced by the Act.

Verifiers should be impartial and their working practices transparent;

Verifiers should be competent and consistent in their activity;

Verifiers must be accountable for their actions.

Customer Charter

View the Building Standards Customer Charter

Customer Satisfaction

Results for South Ayrshire Council from the National Customer Satisfaction Survey to Support the Building Standards Verification Performance Framework report by Pye Tait Consulting Year on year comparison (out of 10).

2017 – 7.8
2016 – 8.1
2015 – 8.0
2014 – 8.1

Customer feedback helps us identify areas where we can make improvements.

Balanced scorecard

The Balanced Scorecard has been adopted by South Ayrshire Council as the preferred means of demonstrating best value.

It should be noted that the Balanced Scorecard only covers the Verification role of Building Standards, i.e. the verification of Building Warrant applications and completion certificates. It takes no account of the add-ons such as enforcement and general advice/guidance.

Continuous Improvement Plan

Public interest and continuous improvement are cross-cutting themes and the work to achieve the KPO’s is monitored using the following Continuous Improvement Plan.

New Annual Performance Report/Balanced Scorecard

As part of the new performance framework, the Scottish Government requires all verifiers to publish an annual performance report from 1st May 2018. This will replace the current Balanced Scorecard and Continuous Improvement Plan and will include previous years performance data and targets.

Quarterly performance

2017/18 Q1 April-Jun 2017/18 Q2 July-Sept 2017/18 Q3 Oct- Dec 2017/18 Q4 Jan- Mar
KPO1(a) - Time to issue a building warrant or amendment to warrant from receipt of application
Total number of BWs and amendments issued302250268
Average time per BW (Working Days)46.7650.5253.46
KPO1(b) - Time to issue a first report
Number of first reports issued331251268
% within 15 days44.41%32.67%34.33%
% more than 15 days and within 20 days17.82%15.14%19.03%
% more than 20 days and within 35 days26.59%38.65%22.76%
% more than 35 days11.18%13.55%20.15%
KPO1(c) - Time to issue a building or amendment from receipt of satisfactory information
Total number of BWs and amendments issued184166142
% within 6 days60.87%45.78%38.73%
% more than 10 days and within 15 days17.39%13.86%11.9%
% more than 15 days9.24%21.08%23.24
KPO2 - Compliance during construction
Number of CCNPs for "accepted" completion certificates188208207
% of CCNPs fully achieved for "accepted" (by relevant person and verifier) completion certificates57.98%50%56.04%
% of CCNPs fully achieved by "Relevant Person"57.98%50%56.04%
% of CCNPs fully achieved by "Verifier"100%100%100%
KPO3 - COMMIT TO THE BUILDING STANDARDS CUSTOMER CHARTER
Customer Charter published on verifier websiteYesYesYes
Customer Charter web address on verifier websiteYesYesYes
Customer Charter reviewed since last reporting period000
Number of cases referred to LABSS Dispute Resolution Process000
Number of cases referred to LA Complaints formal procedure000
Number of cases referred to SG Verifier Performance Reporting Service for Customers000
Number of SG Verifier Performance Reporting Service cases responded to by verifier within 5 days000
KPO4 - UNDERSTAND AND RESPOND TO THE CUSTOMER EXPERIENCE
Satisfaction rating from the last National Customer Survey8.18.17.8
KPO6 - COMMIT TO BUILDING STANDARDS
eBS published on verifier websiteYesYesYes
eBS published weblinkYesYesYes
Number of applications for building warrant or amendment submitted through SG eBS system158130172
Number of completion certificates submitted through SG eBS system192425
Number of other forms submitted through SG eBS system127139142
KPO7 - COMMIT TO OBJECTIVES OUTLINED IN THE ANNUAL PERFORMANCE REPORT
Verifier Performance Report published on verifier websiteYesYesYes
Verifier Performance Report published weblinkYesYesYes
Verifier Performance Report reviewed since last reporting periodNoNoYes
Verifier Performance Report includes performance dataNoNoYes
Enforcement
Section 25 – compliance - No. of notices served000
Section 26 - continuing requirement - No. of notices served000
Section 27 – enforcement - No. of notices served000
Section 28 - defective building - No. of notices served000
Section 29 - dangerous building emergency action -How many instances LA has taken action000
Section 30 - dangerous building - No. of notices served000
Procurator fiscal - No. of enforcement cases referred000
Local authority undertaking work (in default) - No. of cases where local authority have undertaken work000

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