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Budget 2016/17 - 2018/19

Resources, Governance and Organisation

Finance and ICT | Property and Risk | Employee and Customer Services | Legal and Democratic Services

Resources, Governance and Organisation provides many of the ‘back office’ functions required to support service delivery across the Council such as finance, Information and Computer Technology, legal services, property and human resources. It’s also responsible for managing first points of contact with the Council through the customer service centres and the customer service phone line, 0300 123 0900.

Finance and ICT

Finance and ICT’s responsibilities include the proper planning and control of the Council’s financial resources, establishing budgets and co-ordinating and monitoring all Council spend. The service also supports and develops the computer infrastructure and systems required by all Council services and provides advice and guidance on computer use, information security and information management.

The service is responsible for the billing and collection of Council Tax, business rates, housing benefit overpayments and the recovery of miscellaneous income due to the Council. It also administers Housing Benefit, Discretionary Housing Payments, Community Care Grants and Council Tax Reduction.

Management Action | Further Development Required

2016/17 Amount2017/18 Amount2018/19 Amount
Reduce loss of Housing Benefit subsidy as result of less use of bed and breakfast accommodation £100,000£50,000
Additional administration subsidy from the Department for Work and Pensions due to delay in rolling-out Universal Credit £50,000
Renegotiate revenue and benefits ICT system maintenance contract £5,000
2016/17 Amount2017/18 Amount2018/19 Amount
Restructure revenues service, combining Council Tax and non-domestic rates and providing more ‘self-service’ and automated processes £45,614£55,200
Increase use of technology and reduce need to produce printed materials£10,000£15,000
Change work practices within Accounting and Finance to reflect reduction in demand as result of introduction of electronic work scheduling within Property Maintenance £25,000

Property and Risk

Property and Risk leads on the Council’s risk management, health and safety and insurance arrangements and supports all Council services in managing these areas of work. It co-ordinates business continuity arrangements, ensuring the resilience and recovery of critical Council services in the event of an adverse incident, and includes the Ayrshire Civil Contingencies team (a shared service with East and North Ayrshire Councils) to provide a response service in the event of civil emergencies.

The service is also responsible for managing all the Council’s property assets, leading on maintenance and improvements and providing design service for new-build, alteration and adaptation works.

2016/17 Amount2017/18 Amount2018/19 Amount
Reduce spending from the Central Repairs Account to reflect better targeting of work programme, less need for a reactive service, reduction in asset stock and major capital investment in schools£100,000£200,000

Employee and Customer Services

Employee and Customer Services is responsible for the Council’s five customer service centres in Ayr, Girvan, Maybole, Prestwick and Troon as well as the customer contact centre phone line, managing a wide range of enquiries from customers across South Ayrshire.

The service delivers human resources and payroll services across the Council, dealing with all pay and personnel-related matters, and includes organisational development, which works to develop employees’ skills and knowledge to ensure they deliver the best possible services at all times.

The service also plays a lead role in supporting youth and adult employability, helping people of all backgrounds and ages find jobs, and works with school partnerships to increase the percentage of school leavers that go on to positive destinations such as work, training or education.

Management Action | Further Development Required

2016/17 Amount2017/18 Amount2018/19 Amount
Increase charges to trade unions for deducting subscriptions from employees’ salaries£10,200
Terminate existing payroll maintenance contract, which is being replaced by new system £257,897
2016/17 Amount2017/18 Amount2018/19 Amount
Improve processes and systems to increase ‘self-service’ and automated processes for managers and staff, which will reduce staffing levels required£150,000£100,000

Legal and Democratic Services

Legal and Democratic Services is responsible for all legal advice, support and assistance provided across the Council and deals with all relevant licensing applications, Freedom of Information requests and complaints. It also leads on all Council procurement, providing advice and support to ensure the goods and services bought by the Council provide best value and meet all relevant requirements.

The service is responsible for supporting South Ayrshire’s 30 Councillors and supporting the decision-making structure, which includes Council and Panel meetings. It also co-ordinates the administration and management of elections and referenda, with the Chief Executive as Returning or Counting Officer.

2016/17 Amount2017/18 Amount2018/19 Amount
Reduced number of local Councillors in line with the Local Government Boundary Commission for Scotland recommendations£66,460
Delete vacant post within Information Governance £35,434

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