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Customer Services

Our Customer Service Team can help you to access information, and can provide assistance and advice on a wide range of council services.

Our advisors are available 09.00 - 16.45 Monday to Thursday and 09.00 to 16.00 on Fridays and can be contacted in a range of ways:

If you can't manage your enquiry by phone or online, you can arrange a face-to-face appointment from each of the following locations:

  • Ayr - The Wallace Tower, 172-176 High Street, Ayr - Tuesday - Friday
  • Troon - Municipal Buildings - Tuesday 
  • Prestwick - 2-6 The Cross - Wednesday 
  • Girvan - Carrick Opportunities Centre, Henrietta Street - Thursday 
  • Maybole - 70c High Street - Friday

Emergency telephone numbers for Council Services outwith these hours can be found here.