Contact the Information and Advice Hub
Contact us by phone, email, text message, completing an online referral or in person.
To contact us digitally or on behalf of someone else please complete our online referral/contact form.
We offer video appointments so you can see our Advisors while they deal with your enquiry. Complete our online referral form above and one of our Advisors can arrange an appointment time for you and send you a link to join.
Text us on 0749 116 3382, please include your name, a brief description of your enquiry to request a call back. We aim to respond the same day but during busier periods this may be up to 2 working days, please call us if your enquiry is urgent.
Telephone us on 0300 123 0900. We are open Monday - Thursday 9am - 4.45pm and Friday 9am - 4pm. You can either speak to a customer services advisor and ask for the Information and Advice Hub; or choose option 2, followed by option 1 to use voice recognition and say "Information and advice".
Our office is open Monday to Thursday 9am - 16:45pm and Friday 9am - 16:00 Information and Advice Hub, 1 - 3 Mainholm Road Ayr, KA8 0QF
In addition we provide a number of Community drop-in services in the following locations:
Date & Time
Dundonald Montgomerie Hall Community Centre
First Monday of every month 10 - 12pm
Troon Old Parish Church
First Tuesday of every month 12 - 2pm
Prestwick New Life Church, 62 Monkton Road Prestwick
First Friday of every month 12-2:30pm
Newton Primary School
Every week alternating between Tuesday's and Fridays 1:30pm to 2:30pm
Care & Share, Riverside Church John Street Ayr
First Wednesday of every month 2pm -4:30pm
Sandgate Charity Shop Ayr / Foodbank
First Monday of every month 10am -12pm
First Thursday of every month 12pm to 2pm
Castlehill Church Foodbank, 1 Old Hillfoot Road Ayr
First Friday of every month 10am - 12pm
Milestone Church, Girvan
First Monday of every month 10am - 12pm
Maybole Carrick Centre, Culzean Road Maybole
First Friday of every month
Girvan Primary School Food Pantry
Wednesday 9:30am - 12pm
Glendoune Centre, Girvan