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COVID-19: latest update on how our services are affected and the support available

COVID-19: latest update on how our services are affected and the support available

Shielding and Protecting the Vulnerable

National Helpline for High Risk Patients

A new national helpline has been launched to provide essential assistance to those who don't have a network of support, but who are at high risk of contracting COVID-19.

The service offers help to those who do not have family or existing community support and cannot get online, and who are over 70, disabled, require the support of mental health services, are pregnant or receive a flu jab for health reasons.

This service is in addition to localised support already available for people who have received letters advising them to shield themselves. However, any of those in the shielding category who are not yet receiving assistance, who do not have family and cannot get online can also access support via this new helpline.

The helpline - 0800 111 4000 - will initially operate during core working hours of 9am to 5pm, while plans are developed and implemented to extend it to operate for a longer period each day. Callers will be automatically connected.

British Sign Language (BSL) users will be able to use the contactSCOTLAND - BSL service to call this number and Relay UK can be used for non BSL users.

The Relay UK service provides a centralised relay service for people who are deaf and/or without speech. This can be accessed by the app or by text phone.

contactSCOTLAND BSL service can be accessed by people who are deaf or deafblind and use BSL.

Find out more about the new helpline on this video from the Scottish Government

Videos