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COVID-19: latest update on how our services are affected and the support available

COVID-19: latest update on how our services are affected and the support available

Community Health and Care Services

    Care at Home Services 

    HSCP staff are supporting those that attended on an outreach basis by providing lunch and social support as requested.

    Homecare services are continuing to work to provide both existing and take on new packages of care and support across our communities. We are doing this by working alongside our external providers and by communicating with families around any changes that have to be made to existing services due to the challenges we all face.

    Our homecare services have been provided with personal protective equipment (PPE) to be used as required and this is designed to protect those whom we provide a service and the staff themselves. We are committed to providing a high quality care and support service and we will do our utmost to communicate with those who receive a service, their families and our staff up to date of  any changes as necessary.  

    Care at Home telephone numbers:

    • 01292 612047
    • 01292 612072
    • 01292 614330

    Care Homes 

    Care Homes have been issued with guidance and have been putting measures in place to support their residents. Should there be any concerns about relatives or loved ones, please contact the Care Home directly.

    Community Nursing Service 

    The Community Nursing service is continuing to operate focussing on those most at need, the service is coping very well with the challenges and working closely with GP Practices.

    Chest, Heart and Stroke Scotland Support

    Chest, Heart and Stroke Scotland (CHSS) is supporting people who are feeling lonely and isolated or those who need help with deliveries during self-isolation. From regular chats over the phone, to dog walking, shopping, or medication deliveries. Volunteers are here to make sure you stay safe and well in your own home.

    Support from CHSS can be accessed by calling 0808 801 0899 or visit www.chss.org.uk/coronavirus

    Day Centres - Older Adults 

    We have carefully reviewed Scottish Government and Health Protection Scotland advice in relation to the risks associated with the spread of Coronavirus (COVID-19) and the needs of people who receive services from Day Services. This has led us to move to a managed closure of these services to protect vulnerable older people, many with underlying health conditions. 

    Nursery Court, Girvan closed on 18th March and Overmills, Ayr closed on 20th March.

    Health Improvement Team

    The Health Improvement Team (Department of Public Heath) is providing a range of supports to keep people healthy during the COVID-19 pandemic. Click here to find out more. 

    In addition, the Better Health Hub will be providing a telephone service on Monday, Tuesday and Wednesday from 10am-4pm and on Thursday from 10am to 12noon.  This service will provide individual support for those who are concerned about their ability to stay healthy during this outbreak, or those that support them. Please contact the service on 0758 417 4428. They are happy to ring you back if you are worried about mobile phone charges, or you could send them a text message and they will get in touch.  Alternatively you can email AA-UHB.BetterHealthHub.nhs.net.

    Social Work Services - Localities

    All our staff are working safely at home and carrying out most of their duties over the phone.  This is working well and we will respond to any emergencies as they occur.

    Please contact your local social work office and you will be put through to someone who can answer your query:

    Community Care Teams

    Alternatively, you can telephone the Ayrshire Wide Social Work Out of Hours Response Service on 0800 328 7758

    Telecare

    Telecare services are still available from Monday 8.45am to 4.45pm and Friday 8.45am to 4pm should be contacted on 01292 880929. Outwith these hours, please contact 0300 123 0900. Currently, the service is continuing to respond to emergency calls and we are limited to carrying out new installations to support hospital discharge and urgency community palliative care.

    mPower project

    A team of healthcare workers in Ayrshire has adapted its working practices in order to continue helping the elderly during the coronavirus outbreak - find out more in the document below. 

    Icon for pdf mPower Ayrshire and Arran [380.09KB]

    To self-refer to the project or to find out more for a family member please contact the mPower Ayrshire and Arran Community Navigators Anne Clark or Heather Renwick. Telephone on 01292 660444 or email Clinical_mPower_BiggartHospital@aapct.scot.nhs.uk

    Bereavement Support

    At this very difficult time, people may require bereavement support. Please find below organisations that can provide support with bereavement:

    Good Life, Good Death, Good Grief put together a page of support and guidance around death, dying and bereavement during the #COVID19 pandemic. You can visit the page here

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