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COVID-19: latest update on how our services are affected and the support available

COVID-19: latest update on how our services are affected and the support available

Support for Unpaid Carers

The South Ayrshire Carers Centre head office in Ayr is now closed.  All carer support groups have been suspended until further notice. 

Support will continue to be provided for all unpaid carers including young carers via telephone and social media.

As well as providing practical and emotional support, the Centre has produced a letter which can be used as identification, for example, as carers pick up prescriptions, or get shopping for the vulnerable.

For further information please call 01292 236000, email or visit their Facebook page.

A document setting out the range of supports that are in place specifically for carers/young carers or for more general support can be found here: Icon for pdf Supporting Unpaid Carers During Coronavirus [661.61KB]

South Ayrshire Carers Centre Newsletter (May 2020) is available here: Icon for pdf South Ayrshire Carers Centre Newsletter - May 2020 [816.11KB]

Coronavirus (COVID-19): Advice for Unpaid Carers

For the latest national advice for unpaid carers, please visit

Personal protective equipment (PPE) for unpaid carers

From 28th April 2020, the Scottish Government has asked that unpaid carers can get access to PPE where appropriate.

In South Ayrshire the main point of contact to request PPE will be through South Ayrshire Lifeline operated by Voluntary Action South Ayrshire.

The main South Ayrshire Lifeline phone number is 0800 432 0510 and is staffed Monday to Sunday from 9am-5pm.

The staff at South Ayrshire Lifeline will ask you some questions to clarify if PPE is appropriate.

These include:

  • Your caring arrangements and your particular need for PPE;
  • Whether you or the cared for person have coronavirus symptoms;
  • How you currently access PPE;
  • How much PPE you might need;
  • Whether the person you care for is in the 'shielding' category.

If it is agreed that PPE is appropriate for your situation, the South Ayrshire Lifeline staff will deliver a 7 day supply to your doorstep. Arrangements may also be made for access to PPE on an ongoing basis. 

Young Scot

Young Scot has a range of useful information to help and support young people during the coronavirus outbreak. Please visit