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Council Tax Reduction Scheme

How do new claimants apply for Council Tax Reduction?

If you are not already claiming Housing Benefit and/or Council Tax Reduction in South Ayrshire you can now use our online application to see how much you may be entitled to and easily submit your claim online. Once your claim is made, you will be given an Evidence Checklist, please be sure to print or save this document to remind yourself of what is required to fully assess your claim. We recommend that you provide this information immediately to avoid delay in receiving your possible entitlement.

For those who already in receipt of Housing Benefit and/or Council Tax Reduction in South Ayrshire, you can use our online calculator to work out how much you may be entitled to should your circumstances change or you move address. Please note however, once your entitlement results are displayed, you are not required to proceed and submit a new application. You should contact your local benefits team who will advise you on how to report your change in circumstances.

Council Tax Reduction – Requesting a review

Council Tax Reduction is a reduction on your council tax you may be entitled to if you are on a low income. If you are dissatisfied with the council tax reduction decision made you can, provided it is done within two months of that decision, seek a review of the decision by writing to us requesting a review. A review of eligibility for Council Tax Reduction will consider the amount of income a person has with the amount that a person needs to live on (their applicable amount) this will vary depending on the circumstances of the individual and their dependants.

The request for review must state the reasons why the individual thinks the council tax reduction decision is incorrect. We must then consider the request and reply with our decision in writing within 2 months. A request for a review of Council Tax Reduction should be sent to:

South Ayrshire Council
Benefit Services
PO Box 31

Further Review

If after receiving a review decision by ourselves you remain dissatisfied then you can seek an independent ruling from the Council Tax Reduction Review Panel (CTRRP) who will conduct a further review.

A further review by the Council Tax Reduction Review Panel can only be requested after the Local Authority has carried out an internal review.

The only exception to this is if you do not receive a written response from us within two months of writing to request a review. If this occurs you or your representative can request in writing an independent ruling from the Council Tax Reduction Review Panel.

The Council Tax Reduction Review Panel is an independent body which is an addition to the Scottish Tribunals Service, providing an additional review service to safeguard individual's rights to administrative justice when assessing an individual's eligibility for Council Tax Reduction. They will consider the facts presented to them and give an independent ruling as to whether our decision is correct or not.

The contact details for the Council Tax Reduction Review Panel are as follows:-

Email address:
Telephone number : 0141 302 5840

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