Waste and Recycling

Special Uplift Guide

To arrange a Special Uplift please telephone our Waste and Recycling section on: 0300 123 0900

The Special Uplift Service is essentially for the collection of bulky waste items or garden waste that cannot fit into a domestic wheeled bin.

1. A fixed charge will be levied at the rate £20 per standard (max 30 point) special uplift subject to annual review, Examples of non-standard special uplifts are listed below, the list is not exhaustive. The cost of a non-standard special uplift will require to be estimated upon request.
2. From 1st May 2012 you will no longer be able to pay for special uplifts by debtors account, all uplifts will require to be paid in full up front before the uplift date.
3. Methods of payment:
   • Switch/Credit Card (by telephoning 0300 123 0900)
   • Cheque or Postal Order
   • Cash at designated payment points
4. Concessionary arrangements have been made for old age pensioners and low income groups in South Ayrshire. This scheme offers a 25% reduction which is valid for 2 years from date of issue.
5. The service requires householders to list the items to be uplifted. This is to prevent any items being uplifted which were not intended for disposal and therefore any subsequent third party claims against the Council. The system of itemised loads also allows the service to be effectively monitored.
6. Items for uplift should be grouped together and placed as close as possible to the front curtilage of the property the night before the day of collection. Where uplifts are not collected due to items not being properly presented as per guidelines or collection point an additional re-booking fee of £5 will be charged.
7. When making a request for a special collection the householder will be advised of these guidelines. Note: if a contractor is employed for house or garden works, any waste generated from the works should be removed by the contractor.
8. If a householder arranges a special collection and then wishes to add items to the list at a later date they may do so by telephoning 0300 123 0900 by noon two working days before their scheduled collection day. (i.e. Collection day Wednesday, last amendment noon Monday).
9. If any householder by reasons of infirmity or age has difficulty placing out items to the front curtilage of their property or there are any other difficult access problems assistance may be available upon request.
10. Any hazardous or special wastes may have to be collected by a special waste contractor. Such waste would include asbestos, flammable wastes, acids and alkalis, weedkillers, poisons, etc. Please telephone our customer services team number on 0300 123 0900.
11. The Council will uplift asbestos cement (eg corrugated asbestos cement roofing sheets) Individual sheets must be double wrapped and taped in polythene by the householder prior to collection.
12. Items such as fridges, washing machines scrap metal etc are passed on for recycling and therefore will be collected by a different type of vehicle.
13. The Council has been set a number of targets to reduce and recycle municipal waste. We would request therefore that residents look at how they could re-use or recycle items being considered for special uplift.
14. If you wish to have furniture recycled, the main outlets at present are the charity shops, second hand furniture shops, and auction houses. For further information please telephone our customer services team on 0300 123 0900.
15. Home composting is one of the most effective ways of recycling and reducing garden waste.
16. The Council currently provides four permanent Recycling Centres within the district where householders may dispose or recycle additional wastes free of charge.

Standard uplift	Requirements	Points
Note: if a contractor is employed for house or garden works, any waste generated from the works should be removed by the contractor.
Asbestos Cement	Double wrap each individual sheet in heavy duty polythene, 2m x 1m size	2
Bath Iron	Broken into 4 sections (note that a scrap metal dealer may uplift free)	2
Bricks / Rubble	broken into rubble and bagged - not to exceed 25 KG bags	1
Cardboard	Tied into bundles	1
Concrete Slab	Broken into rubble and bagged - not to exceed 25 KG bags	1
Clothes Poles	Concrete must be removed	1
Coal Bunker Brick	Broken into rubble and bagged - not to exceed 25 KG bags	2
Coal Bunker Concrete	Broken into rubble and bagged - not to exceed 25 KG bags	2
Cooker	Remove cables.	2
Electrical Items	Remove cables.	2
Fire Place	Broken in to rubble and bagged - not to exceed 25 KG bags	1
Flue Pipe	Less than 1.5m sections.	2
Fridges and freezers	Remove food and shelves. Cut or remove rubber seals, electric cable, and tape door closed.	2
Gates	No more than 2m x 1m	1
Garden Waste	Tied into bundles less than 1.5m liftable bagged/boxed	1
Glass	Boxed but marked clearly saying 'Glass'	1
Greenhouse	Dismantled into sections no more than 2m x 1m. Present glass separately boxed and marked ‘GLASS’.	10
Hardboard	No more than 2m x 1m	1
Kennel	Dismantled into sections of no more than 2m x 1m	8
Kitchen Unit	If dismantled, tied up in liftable bundles	2
Paint tins	Must be empty and bagged	1
Rabbit Hutch	Dismantled into sections of no more than 2m x 1m	2
Sheds	Dismantled into sections of no more than 2m x 1m	30
Tiles	Bagged and boxed - not to exceed 25 KGs in bag or box	1
Trampoline	Tied up in liftable bundles.  Poles less than 1.5m.	4
Turf	Bagged and boxed - strong enough bags so they won't tear when lifted - not to exceed 25 KG	1
Wardrobe (dismantled)	Tied up in manageable bundles	10
Washing Machine / Tumble Dryer	Cut cables and hoses off	2
Whirligig	Concrete removed	1
Wood Bundles	Tied and no longer than 1.5m	1
Wooden Fencing	Panels - sections no more than 2m x 1m.  Strips tied into bundles 1.5m or less	2
Cement Powder	In bag not to exceed 25 KG	1

Non-standard special uplift

Please Note: This list is not exhaustive

Non-standard special uplift – list is not exhaustive	Requirements
Asbestos Fibre	Specialist contractor only
Gas Cylinders	The Council does not uplift (may be taken to Community Recycling Centres if empty)
Oil Tanks	Specialist contractor
Piano	Specialist contractor
Windows	Wooden and metal windows, patio doors etc. - may be uplifted by our Property & Design Services upon request and subject to approval of an estimated cost.
Engine Oil/Batteries	Can be taken to Community Recycling Centres.
Extra large loads	Estimate required – site visit by supervisor upon request
Treadle Sewing Machine	The Council does not uplift
Tyres	Specialist Contractor

Frequently uplifted items

Please Note:This list is not exhaustive

Item	Points	Items	Points
Armchair	2	General Waste – bagged	1
Bed (base)	2	Hoover	1
Bed (mattress)	2	Kitchen Unit (whole)	2
Bed (headboard)	1	Radiator	1
Bike	1	Rubble (bagged)	1
Blinds	1	Settee	2
Cardboard Packaging	1	Suite	6
Carpet ends (per tied liftable bundle)	1	Table (large)	2
Carpets	2	Table (small)	1
Chest of Drawers	1	Tree Branches (less than 1.5m)	1
Dining Chair	1	Television	1
Door	2	Freezer	2
Drawers	1	Fridge	2
Flooring (per tied liftable bundle)	1	Fridge / Freezer	2
Garden Chairs	1	Washing Machine	2

Special Uplift Concessions Scheme - Guidelines

Category of Eligibility	Verification to be Shown
In receipt of Job Seekers Allowance	Award Letter or Current Bank Statement indicating Payment and Proof of Address
South Ayrshire Residents aged 60 or over, whether or not in employment	Driving Licence, Birth Certificate, Passport and Utility Bill
In receipt of Income Support	Appropriate Order Book from DWP or current Bank Statements indicating payments from DWP or letter of entitlement
In receipt of Incapacity Benefit	Award Letter or Current Bank Statements indicating payments from DWP
In receipt of Disability Benefit	Award Letter or Current Bank Statements indicating payments from DWP
In receipt of Housing Benefit	Determination Letter detailing period of eligibility
In receipt of Severe Disability Allowance	Award letter or Bank statement indicating payments from DWP
In receipt of Working Tax Credit	Determination Letter detailing period of eligibility + Wage Slip/Bank Statement
In receipt of Widows State Pension	Appropriate Order Book from DWP or current bank statements indicating payments from DWP
In receipt of Disablement War Pension (if invalidity is 80% or over)	Appropriate documentation from War Pension Authority + Proof of Address
In receipt of Council Tax Rebate (excluding single persons rebate)	Council Tax Rebate will show rebate eligibility

Notes on Verification to be Shown:

• Before residents can qualify for a concessionary booking, proof of eligibility must be presented and approved. A concession can be processed at no charge from the following Council reception areas;
  • Burns House, Burns Statue Square, Ayr (designated payment point)
  • Your local Housing Office in Girvan, Maybole, Prestwick and Troon (designated payment point)

  Please note that you will require to provide proof of identity and evidence of eligibility at the time of processing your request.

  A unique reference number will be generated when a concession is granted. This number will require to be quoted whenever making a special uplift request.

• Acceptable Proof of Address includes: Driving Licence, Gas/Electricity/Water/Rates, etc. bills, bank Statements