Customer Charters
Recruitment
South Ayrshire Council is committed to providing the best possible recruitment service and is working to remove any barriers to equality of opportunity at all stages of the recruitment process.
Our commitment to you as a job applicant is:
- We will treat you in a polite, helpful and friendly manner at all times.
- When we write to you, we will give you the name and telephone number of the member
of staff who will deal with enquiries.
- We will treat the information you provide in confidence. Your application form will
only be seen by Personnel staff and those managers in the department involved in
the recruitment procedure.
- We will normally send you an application form the day we receive your request or
at the latest, the next day.
- We will acknowledge your application in writing, on the day we receive it or the
next day at the latest.
- Every applicant must complete the standard application form. We can provide a large
print or audio version and will accept a CV from visually impaired applicants which
gives all the information requested on the application form.
- Any disabled applicant who meets the minimum criteria for the job vacancy will be
invited for interview.
- We will normally advise you if you are being invited for interview within 2 weeks
of the closing date for the post. (For certain posts, the timescale may be extended).
- We will give you appropriate notice of the date of the interview. However, if you
are asked to make a presentation to the interviewing panel, we will give you a minimum
of 1 week's notice.
- We will be pleased to make any particular arrangements you need to enable you to
attend the interview, for example a location with a ramp access, a sign language
interpreter or information in large print.
- We ask you to provide personal details such as first name, date of birth, gender,
ethnic origin on the Equalities Monitoring Form. This information is not revealed
to the selection panel but used to monitor our process. When you sign the application
form, you can use only your initials and surname if you so wish.
- The information which you provide in your application form will play a vital part
in deciding whether you will be called for interview, so it is important that you
take your time to complete it as fully and accurately as possible. Often applicants
do not give enough information about themselves and their experience.
- If you are invited to an interview, we will contact your referees prior to the interview
date.
- After interview, we will contact the successful applicant as soon as possible and
normally within 5 working days. For certain posts for example, within Education,
Culture & Lifelong Learning or Social Work, Housing & Health, an offer may
be subject to a Disclosure Scotland check which may result in an alteration to this
timescale.
- If you have been unsuccessful at interview, we will normally advise you within 2
weeks.
We are committed to achieving the standards we have set and to acting on feedback
from our customers. If you feel dissatisfied with the service you have received,
please write to me at the address below and I will investigate the matter and reply
direct to you.
Service Standards
- Issue of Application Forms Same day as requested, or at the latest the next day.
- Acknowledgement of Application Forms Same day as received or at the latest, the
next day.
- Advised of the outcome. Normally within 2 weeks of closing date of shortlisting
for applications for the post.
- Notice of Interview. Normally no less than 7 days notice of the date of the interview.
- Offer of Appointment Normally within 5 working days of the interview, reply requested
no later than 5 working days.
- Advised if unsuccessful Normally within 2 weeks of interview.
Head of Human Resources
South Ayrshire Council
County Buildings
Wellington Square
Ayr, KA7 1DR