 Welcome
to South Ayrshire Trading Standards Service home page. We are here to protect
the interests of South Ayrshire consumers and businesses. We do this by endeavouring
to provide markets which trade fairly, protecting the pound in your pocket and
ensuring that the goods and services on sale are safe for you and your family.
 Every
year South Ayrshire's Consumer and Business Advice Centre handles almost 6,000
enquires, gives advice to 1,200 businesses and deals with more than 3,000 complaints.
The Centre also fights to win redress for consumers. This amounts to around half
a million pounds per year on average.
This web site is part
of our service to our traders and residents but you are free to browse this site
no matter where you live. Just click on the blue buttons to look at other pages.
How To Find Us |
Find your local Trading Standards service at Trading
Standards Central
Our Vision The purpose of the Development
Safety & Regulation Department's Trading Standards Service is to help make
South Ayrshire a safe, healthy, fair and secure environment for everyone, so that
people can enjoy living, working visiting and trading in our community.
Our Strategic Aims Fundamental to our vision is a strong thriving
business community and confident, well-informed consumers. We endeavour
to achieve this by encouraging and supporting business with advice and assistance
to enable them to trade fairly and safely. We will also discourage unfair or unsafe
trading practices. We will provide information to consumers to enable them
to make informed choices. We will advise, assist and support them to resolve their
problems. We will direct them to our partners or other agencies if dealing with
them is more appropriate. We have a charter
which sets out clearly what our customers can expect from us and what we in turn
expect from them. Our services are integrated and comprehensive. We provide
consumer advice, money advice
and debt counselling, business advice, pre-shopping
information, self-help advisory leaflets,
assistance and advocacy and Small
Claims help. All of the information (except personal information) on
the types of complaints we receive are passed to the Office
of Fair Trading to provide important information on the UK as a whole in terms
of trends in complaints. Apart from resolving individual complaints as they
are made, we analyse the local information and take remedial action if we suspect
a business is not meeting its legal obligations. In cases where a complaint
involves possible criminal offences our Regulatory Teams
will investigate.
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