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South Ayrshire Council
Development, Safety and Regulation
Burns House
Burns Statue Square,
Ayr KA7 1UT

Roads Maintenance

24hr Fault Reporting Line
Tel: 01292 612302

Customer Services
Tel: 0845 601 2020
cst@south-ayrshire.gov.uk

Roads and Transportation

Roads Maintenance

Development, Safety & Regulation - Customer Satisfaction Survey Form

It is very important that you answer EVERY question in ALL sections of the survey.
For each question please tick or cross the box which best represents what you think.

Section One: WHAT IS IMPORTANT TO YOU?
Please tell us how important to you each of the following things are.

 

Extremely
Important

Very
Important

Important

Not Very
Important

Not at all
Important

Not
Applicable

(a) Friendliness/co-operation of staff
(b) Presentation of staff
(c) Ease of obtaining information/help
(d) Ease of reporting faults/making complaints
(e) Maintaining main roads in good condition
(f) Maintaining local roads in good condition
(g) Maintaining footways in good condition
(h) Prompt repairs to traffic light failures
(i) Prompt repairs to potholes
(j) Regular maintenance of road verges in built up areas
(k) Regular maintenance of road gullies
(l) Giving the public prior warning of major road works
(m) High standard of reinstatement by Council after road repairs
(n) High standard of reinstatement by service utility companies
(o) Provision of high standard of street furniture
(p) Provision of high standard of traffic signs
(q) The Roads Maintenance Service as a whole

* Answer N/A if these services are not provided by the Authority

Section Two: HOW DO YOU THINK WE ARE DOING?
Please tell us how you think we are performing with regard to each of the following aspects.

  Very
Good 		Good Fair Poor Very
Poor 		N/A
(a) Friendliness/co-operation of staff
(b) Presentation of staff
(c) Ease of obtaining information/help
(d) Ease of reporting faults/making complaints
(e) Maintaining main roads in good condition
(f) Maintaining local roads in good condition
(g) Maintaining footways in good condition
(h) Prompt repairs to traffic light failures
(i) Prompt repairs to potholes
(j) Regular maintenance of road verges in built up areas
(k) Regular maintenance of road gullies
(l) Giving the public prior warning of major road works
(m) High standard of reinstatement by Council after road repairs
(n) High standard of reinstatement by service utility companies
(o) Provision of high standard of street furniture
(p) Provision of high standard of traffic signs
(q) The Roads Maintenance Service as a whole

* Answer N/A if these services are not provided by the Authority

* Your email address: 
 
 

Thank you for your participation.

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