South Ayrshire Council
Development, Safety and Regulation
Burns House
Burns Statue Square,
Ayr KA7 1UT

Roads Maintenance

24hr Fault Reporting Line
Tel: 01292 612302

Customer Services
Tel: 0845 601 2020
cst@south-ayrshire.gov.uk

Introduction

Continuous improvement is a key element in South Ayrshire Council’s framework. We must demonstrate a commitment to identifying and introducing performance improvements in a significant and meaningful way. A critical part of such a commitment is ensuring that we are constantly searching for better practice in other organisations – both public and private sector – that can be integrated into our own service delivery.

South Ayrshire Council must ensure that we understand what benchmarking is about, that we are developing appropriate benchmarking strategies and that we are using benchmarking to drive continuous improvement in performance and service delivery.

There are probably as many definitions of benchmarking as there are organisations engaged in it. Benchmarking is best thought of as a structured and focused approach to comparing with others how we provide services and the performance levels we have achieved. The purpose of such comparison is to enable us to identify where and how we can do better.

Benchmarking is concerned with finding and implementing better practice and performance wherever it is found.

In recognition of this South Ayrshire Council are members of a number of groups.

Benchmarking Groups: -

N.E.S.I. is a group originally set up to benchmark rates for road maintenance works.

The Celtic Highways Benchmarking Club aims to improve our service delivery through comparison and the sharing of best practice.