Planning Services
Service Improvement and Performance
The Planning Service is undergoing a period of transformation and change. Part of
that change is a drive for continuous improvement of the quality of the service
we deliver, and a comprehensive assessment and managing of the levels of performance
that we achieve. Several documents have been and will continue to be produced with
relation to these goals, and will be made available at this page as and when they
are completed.
Please refer to the headings below to locate documents of interest, and use the
links provided to download the documents.
Review of the Planning Service
Improvement Plan 10/11
Improvement Plan 09/10
Improvement Plan 09/10 Interim Progress Update
Performance Assessment Framework
Latest performance on Statutory Performance Indicators
Customer Experience Questionnaire Outcome