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Work progressing on new-look Information and Advice Hub

 11 November 2016  |  


A project to transform the experience of customers seeking specialist financial advice is on schedule to open by the end of the year. South Ayrshire Council's Information and Advice Hub in Ayr will offer people a greatly enhanced experience when it opens in December.

The centre, which offers free advice on welfare benefits and money management, closed for refurbishments in October and is temporarily operating out of the nearby John Pollock Centre. Work on the £135,000 project is being carried out by the Ayrshire based, James Frew and is currently at the halfway stage, with the centre due to reopen on 9 December.

The project includes an internal upgrade which will create three new interview rooms near the entrance alongside a new reception, waiting area, accessible toilets and efficient heating. Once complete, customers will have access to private interview rooms that will provide a more comfortable environment to discuss confidential matters.

Councillor Philip Saxton, Portfolio Holder for Housing and Customer Services said the new layout would make a huge difference, "We're committed to improving the way we work with our communities and this project is part of our wider work to do just that.

"By investing in this new Information and Advice Hub we're providing a range of important services to assist customers who are struggling with welfare and benefits related applications, enquiries and tribunal representation.

"With work progressing well on the project, we're looking forward to moving back in early December, a time of year that can be particularly demanding for families."

The service also offers flexible appointment systems with a drop-in service available for more urgent enquiries. For those unable to travel to the centre, outreach appointments can be made to meet with an advisor in the Customer Service Centres in Troon, Maybole and Girvan as well as in Mossblown and Tarbolton Libraries.

If you would like to contact the Information and Advice Centre to make an appointment you can phone 0300 123 0900 or email the service here: informationandadvicehub@south-ayrshire.gov.uk

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