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When you're ill, know who to turn to

 16 November 2015  |  


NHS Ayrshire & Arran and the Health and Social Care Partnerships support the campaign

NHS Ayrshire & Arran and the Health and Social Care Partnerships support the campaign

Re-launched as part of this year's winter plan, the 'When you're ill, know who to turn to' campaign outlines the eight options available when you need medical assistance, alongside a list of symptoms that could be appropriately dealt with by each option. These include:

If you were ill, would you know who to turn to? NHS Ayrshire & Arran and the three Health and Social Care Partnerships in East, North and South Ayrshire are encouraging you to choose the right option for your condition.

  • Self care: for minor illness or injury you can deal with yourself, such as hangover, grazed knee, sore throat, coughs and colds
  • Pharmacist: for expert advice or information on medicines and healthcare, including the Minor Ailment Service. Examples of minor ailments include coughs and colds, indigestion, constipation, aches and pains
  • Dentist: for regular check-ups, routine treatment and emergency care
  • Optometrist (optician): for any eye problems including blurred vision, difficulty seeing well or discomfort - red eyes, irritated eyes
  • Family doctor: when your illness or injury just won't go away make an appointment to see your GP who can provide advice and information about conditions such as vomiting, ear pain, sore belly, backache
  • NHS out-of-hours service: Turn to your NHS out of hours service when you are too ill to wait until your GP or dental surgery is open. Call NHS 24 on 111
  • Minor injuries service: if you require urgent care for a minor injury such as cuts, minor burns, sprains
  • Accident and emergency: Turn to 999 or your hospital's A&E department only for serious illness or accidents such as suspected stroke, heart attack, head injuries, fracture or wounds requiring stitches

Liz Moore, Director for Acute Services, explains: "All too often we see people coming into accident and emergency when they would have been better using one of their local services such as their pharmacist, GP or dentist. Knowing which NHS service to use, and when, is extremely important both in terms of patient care and the running of the NHS."

Eddie Fraser, Director of East Ayrshire Health and Social Care Partnership and lead for primary care and out-of-hours service for the whole of Ayrshire, added: "Choosing the wrong service can lead to delays, patient frustration and inefficiencies. Choosing the right service can lead to better patient satisfaction and a speedier recovery.

"So, take some time to find what services are available, so that when you're ill, you know who to turn to."

To find out more about campaign, visit www.nhsaaa.net and click on the 'When you're ill, know who to turn to' icon.

Picture - left to right:
Liz Moore, Director of Acute Services – NHS Ayrshire & Arran / Eddie Fraser, Director of East Ayrshire Health and Social Care Partnership / Iona Colvin, Director of North Ayrshire Health and Social Care Partnership / Tim Eltringham, Director of South Ayrshire Health and Social Care Partnership

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