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New self-service system for bulky uplifts

22 November 2013  |  

South Ayrshire residents are set to benefit from a new customer-friendly, self-service system for domestic 'special uplifts' from 2 December 2013 – making the collection of bulky waste items easier to manage and more efficient.

South Ayrshire Council collects 19,000 awkward or bulky items every year – from fridges to sofas and everything in between – that's one bulky item collected every ten minutes!

The new self-service system replaces the old points based system and will allow special uplifts to be arranged easily by our customers online, or from one of the Council's customer service centres, using easy to follow menus and a step-by-step guide.

Councillor John McDowall, Portfolio Holder for Environment and Sustainability explained: "The present system is not properly focused on our customers' needs. This is going to change and we're going to make it better.

"The whole process, including payment, should take no more than five minutes – much faster than the present system and so much simpler to use."

The system will include new pricing, based on number of items being collected – £15 for the first item and up to six further items can be added, each at £2.50, up to a maximum cost of £30, for a full seven item uplift.

In order to maximise recycling and reduce the amount sent to landfill, the Council will be manually sorting items collected at their Waste Transfer Station in Ayr. The new system will improve the carbon efficiency and cost-effectiveness of the entire operation by reducing the number of kerbside uplifts.

The self-service system will be available to domestic households only.

Councillor McDowall concluded: "We're working hard to develop new ways of meeting our customer's expectations more flexibly and more efficiently and done in such a way that everyone benefits.

"Self-service special uplifts is an excellent example of this approach and offers our customers a great new way to get their difficult or bulky items uplifted more easily, making the service more efficient, while helping the environment.

"That's great news for us all!"

To arrange your uplift go online at:, call free on 0300 123 0900, or drop into a customer service centre in Ayr, Girvan, Maybole, Prestwick or Troon.

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