Team proudly display their certificate of achievement
South Ayrshire Council's Property Maintenance team is one of the most improved services in the UK, according to the Association for Public Service Excellence (APSE)
The Council team were one of seven finalists in line to win the prestigious Building Maintenance, Most Improved Performer Award, but they just missed out on top spot.
The service has made significant progress particularly on repairs completed on target which led to the shortlisting as finalists. This improvement is down to several factors including the use of over 50 stocked vehicles which allow work to be completed on the very first visit.
Other enhancements mean that all repairs are classified and then dealt with by individual teams to avoid duplication. A new repairs team is now based in Girvan which means less travelling time to attend call outs in that area. Training has also been improved and there is more emphasis on the personal development of staff. The team is also working more closely with tenants to cut down repair times.
The average time to complete an emergency repair has improved from 4.5 hours to 3.3 hours and satisfaction levels among tenants has increased from 74% to 86%.
Some comments taken from tenants since the improvements include:
"Thank you for the prompt attention we are getting from the repairs department, this is a vast improvement."
"Thanks very much for organising the replacement glass….Thanks for the prompt service"
"It was all first class"
Impressed with the team's progress, APSE is set to include a case study on the Council's property maintenance section in their best practice publication produced in the New Year.
Councillor Robin Reid, Resources and Performance Portfolio Holder for South Ayrshire Council said "I am very proud that our property maintenance team got through to the finals of these prestigious awards. I know they did not win on this occasion but our service users are certainly winners and they are befitting from all these improvements. I would like to congratulate all the staff for their hard work."
APSE chief executive Paul O'Brien said "These awards are a timely way to recognise the huge contribution that local council frontline services make to local communities. They show a genuine commitment to deliver the very best in public services, reflecting hard evidence from councils that they take cost, quality and improving local services seriously"
The Association for Public Service Excellence (APSE) is a not-for-profit membership based organisation dedicated to promoting excellence in the delivery of frontline services to local communities.