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'Going that extra mile' Report praises sheltered housing workers

 14 September 2015  |  

Tenants, staff and councillors celebrate the high ratings

Tenants, staff and councillors celebrate the high ratings

Tenants living in South Ayrshire Council sheltered housing are benefitting from quality care according to the latest Care Inspectorate report.

The Council received a 'Very Good' grading for the quality of care and support, staffing and leadership provided from its 19 complexes throughout South Ayrshire, supporting just under 600 tenants.

The report highlighted that staff are dedicated and committed and the manager of the service is supportive and readily gives assistance and advice.

To assess the service, the Care Inspectorate carried out inspection visits and met with management, staff and tenants and also carried out surveys with staff and tenants. Inspectors said "We saw many examples of the staff going that extra mile to support the tenants and create a community environment."

Councillor Philip Saxton, Housing and Customer First Portfolio Holder said: "This report highlights the hard work that staff put in to ensure tenants get the care and support that they need. 'Active Ageing' is very much at the core of our sheltered housing and we are implementing Personal Support Plans that focus on the needs, abilities and aspirations of each tenant.

Staff do a great job and the report highlights a need for their continuous training to keep pace with complex care and support for an ageing population and we will make sure this is in place."

Isa Gilmour stays at the Council's sheltered housing complex at Morrison Gardens in Ayr, she said: "I moved here 28 years ago and it was the best thing I ever did. In sheltered housing, ' Active Ageing' means it's never too late to be what you might have been.

"There is always lots going on….I went to Ayr College in my 80s where I mentored a group of students and passed on old skills like knitting, baking and growing vegetables. In return I learned new skills from the students like using a mobile phone and the computer.

"I became a film star in my 80s when we were videoed for the 'Falls Prevention Programme-Positive Steps' fancy all that at my age! Who said, Life begins at 40?"

The report from the Care Inspectorate concludes: "The South Ayrshire Sheltered Housing Service continues to provide an overall very good standard of service to the tenants who live within the various complexes across South Ayrshire"

Councillor Philip Saxton concluded: "We are delighted to receive such a positive report, which reflects the great work that is delivered within this important service."

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