Getting help to make your complaint
We understand that you may be unable, or reluctant, to make a complaint yourself.
We accept complaints from the representative of a person who is dissatisfied with
our service. We can take complaints from a friend, relative, or an advocate, if
you have given them your consent to complain for you.
You can find out about advocates in your area by contacting the Scottish Independent
Scottish Independent Advocacy Alliance
We are committed to making our service easy to use for all members of the community.
In line with our statutory equalities duties, we will always ensure that reasonable
adjustments are made to help customers access and use our services. If you have
trouble putting your complaint in writing please, or want this information in another
language or format, such as large font, or Braille, please let us know and we will