Housing Options Guide

South Ayrshire Homelessness Services Directory

Accommodation
Landsburgh House
Secession House
Blue Triangle
Quarriers High Support
Emergency Accommodation
South Ayrshire Nightstop

Housing Services
Homeless Services
Area Housing Offices

Registered Social Landlords
Ayrshire Housing
West of Scotland Housing Association
Trust Housing
Link Housing
Margaret Blackwood Housing Association
Hanover Housing Association

Independent Housing Advice and Information
Ayr Housing Aid Centre

Social Work Services
Enquiry and Information Team

Money/Benefit Advice
Housing Benefits
Welfare Rights
Money Advice/Trading Standards

Rent Deposit Scheme
SeAscape

Services for Young People
Throughcare Team

Services for Children and Families
Barnardos South Ayrshire Families Service
South Ayrshire Women’s Aid
South Ayrshire Families Centre
Stepping Stones for Families

Education, Training and Employment
STEP Project
Learning Shop
Home Learn Link
Job Centre Plus

Community Safety
South Ayrshire Anti-Social Behaviour Team
South Ayrshire Mediation Service

Housing Support Agencies
Ayrshire Initiatives
Belhaven Tenancy Support
Blue Triangle Tenancy Support

Intensive Support and Resettlement
Simon Community

Resettlement Projects
Homemaker Starter Pack
Tenant Welcome Programme

Additional Homeless Services
Befriending Service
Drop In Service
Emergency Food Service
Emergency Clothing
Emergency Cleaning Packs
Emergency Bedding Service
Furniture
Hygiene Packs
Lunch Club
Pastoral Support

Useful Contact Numbers/Websites

Health
Comprehensive directory of health services in South Ayrshire

Accommodation

Name of Service	Landsburgh House
Address	Viewfield Road, Ayr
Telephone	01292 288333
Provides 24 units of temporary accommodation to people who are: Homeless awaiting assessment Assessed as homeless in priority need awaiting discharge of duty Assessed as homeless non-priority being supported for a limited period while alternative accommodation is sought.
Referral Route: Homeless Services

Name of Service	Secession House
Address	Barassie Street, Troon
Telephone	01292 318558
Provides 10 self contained units of temporary accommodation to people who are: Homeless awaiting assessment Assessed as homeless in priority need awaiting discharge of duty Assessed as homeless non-priority being supported for a limited period while alternative accommodation is sought.
Referral Route: Homeless Services, Housing

Name of Service	Blue Triangle Housing Association
Address	Chalmers Court, 36 Charlotte Street, Ayr
Telephone	01292 284821
Website	www.btha.org.uk
Provides 11 units of supported accommodation to: Single people and childless couples aged 21-60
Referral Route: Homeless Services, Housing

Name of Service	Quarriers High Support
Address	34a Chalmers Road, Ayr KA7 2JQ
Telephone	01292 288141
Website	www.quarriers.org.uk
Provides accommodation and support to: Young people aged 16-21 5 self contained flats and 1 bed-sit Provides intensive support to learn skills for independent living
Referral Route: Homeless Services, Social Work

Name of Service	Emergency Accommodation
Address	South Ayrshire Council Homeless Services
Telephone	Out-of hours contact: Freephone 0808 1003451
Emergency contact out-of hours Clients who are roofless will be offered emergency accommodation depending on availability pending homeless interview and assessment Accommodation may be Direct Access Accommodation local B&B or Hostel
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	South Ayrshire Nightstop
Address	Beresford Lane, Beresford Court Unit 5 Ayr
Telephone	01292 288873
Website	www.nightstop-uk.org
Can arrange emergency accommodation for 1 night at a time To homeless young people 16-25 Accommodation provided in the homes of trained and vetted volunteer hosts.
Referral Route:Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Housing/ Homeless Services

Name of Service	Homeless Services
Address	80-88 Kyle Street, Ayr
Telephone	01292 611600
Website	www.south-ayrshire.gov.uk
Provides: Housing Option Advice Homelessness Interviews and assessment Temporary Accommodation Support services
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Area Housing Offices
Address	Ayr Office, Riverside House, 21 River Terrace, Ayr Prestwick Office, 2-6 The Cross, Prestwick Troon Office, Municipal Buildings, South Beach, Troon Maybole Office, 64 High Street, Maybole Girvan Office, 17-19 Knockcushan Street, Girvan
Telephone	Ayr – 01292 616000 Prestwick – 01292 671666 Troon – 01292 313555 Maybole – 01655 882124 Girvan – 01465 712299
Housing advice and information Signposting to other Council Services and agencies Housing applications and allocation Services to Council tenants Housing Benefit Services
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Registered Social Landlords

Name of Service	Ayrshire Housing
Address	119 Main Street, Ayr KA8 8BX
Telephone	01292 880120
Website	www.ayrshirehousing.org.uk
Provides a range of Social Rented Housing throughout South Ayrshire Contact for further details and an application form.
Referral Route:Self-referral

Name of Service	West of Scotland Housing Association
Address	17 Portland Road, Kilmarnock KA1 2BT
Telephone	01563 573636
Website	www.westscot.co.uk
Provides Social Rented Housing in Ayr, Mossblown, Prestwick and Troon Contact for further details and application form
Referral Route: Self-referral

Name of Service	Trust Housing
Address	25 Park Circus, Charing Cross, Glasgow G3 6AP
Telephone	0141 341 3200
Website	www.trustha.org.uk
Provides mainly sheltered, very sheltered and amenity housing in Ayr Girvan and Troon. Contact for further details and application form
Referral Route: Self-referral

Name of Service	Link Housing
Address	Abbeymill Business Centre, Mile End Mill, Unit 1005/1011, 12 Seedhill Road, Paisley PA1 1JS
Telephone	0845 140 0100
Website	www.linkhousing.co.uk
Have some properties for rent in Prestwick. Contact for further details and application Form
Referral Route: Self-referral

Name of Service	Margaret Blackwood Housing Association
Address	Suite 102, The Pentagon Centre, Washington Street, Glasgow G3 8AZ
Telephone	0141 221 1606
Website	www.mbha.org.uk
Has wheelchair, amenity and general needs housing in Ayr Contact for further information and application form
Referral Route: Self-referral

Name of Service	Hanover Housing Association
Address	5 Newton Place, Glasgow G3 7PR
Telephone	0141 353 1353
Website	www.hsha.org.uk
Provides sheltered and amenity houses for rent in Prestwick, Troon and Ayr
Referral Route: Self-referral

Independent Housing Advice & Information

Name of Service	Ayr Housing Aid Centre
Address	3a Holmston Road, Ayr KA7 3BA
Telephone	01292 288111
Website/E-Mail	Ayr_hac@hotmail.com: www.ayrhousingaidcentre.com
Provides: An independent housing advice and information service Advice on all areas of housing rights (including benefits) Advice on homelessness and homelessness prevention Advice on housing rights across all tenures, social rented, private sector renting, owner occupation
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Social Work Services

Name of Service	Enquiry and Information Team
Address	67 Kyle Street, Ayr
Telephone	01292 268119
Can offer: Benefit checks and income maximisation Is the initial point of contact for Social Work \|services
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Money / Benefit Advice

Name of Service	Housing Benefits Service
Address	Based within the 5 Area Housing Offices
Telephone	Ayr: 01292 616009 Prestwick: 01292 671666 Troon: 01292 311740 Maybole: 01655 884858 Girvan: 01465 761130
Operates the Housing Benefit Scheme for Council and RSL tenants Operates rent allowance scheme for private sector tenants
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Welfare Rights
Address	67 Kyle Street, Ayr
Telephone	01292 268119
Advice on complex benefit issues Representation at appeals and reviews Information and advocacy on a range of issues including employment rights, industrial injuries, housing and social services Can be contacted through the Enquiry and Information Team (see above)
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Money Advice/Trading Standards Advice Centre
Address	5-7 River Street, Ayr
Telephone	01292 616060
Email	www.south-ayrshire.gov.uk/tradingstandards
Offers free impartial advice Advice on how to manage debt and advise on options Assistance to organise debt programme of agreed payments
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Rent Deposit Scheme

Name of Service	SeAscape
Address	13 Old Bridge Street, Ayr KA7 1QA
Telephone	01292 285424
Offers a rent deposit guarantee to enable access to private rented accommodation. Provide a tenancy support service Provide a befriending service
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Services For Young People

Name of Service	Throughcare Support Team
Address	1 Holmston Road, Ayr KA7 3BA
Telephone	01292 612092
Provides services to young people 16-21 Provides service to young people leaving care of homeless Gives advice and assistance in dealing with other agencies Provide support into independent living
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Youth Mediation
Address	1 Holmston Road, Ayr KA7 3BA
Telephone	01292 612092
Works with young people and their families to prevent homelessness Helps maintain contact with young homeless people and their families
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Services For Children & Families

Name of Service	Barnardo’s South Ayrshire Families Service
Address	62 Viewfield Road, Ayr KA8 8HH
Telephone	01292 265157
Website	www.barnardos.org.uk
Provides range of housing support services to children and families Support to children and their families in temporary accommodation Assist access to mainstream services
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	South Ayrshire Women’s Aid
Address	14 Green Street, Ayr KA8 8AD
Telephone	01292 280284
Website	www.womensaid.org.uk
Provide, information, practical support and counselling to women suffering domestic abuse Provides refuge accommodation in hostel or scatter flats Operate a drop centre and a range of services for women
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	South Ayrshire Families Centre
Address	Wills Road Ayr
Telephone	01292 288645
Children and their families can access a range of preventative therapeutic supports
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Stepping Stones for Families Girvan Family Connections Project
Address	Girvan Primary School. Wesley Rd Girvan KA26 9DD
Telephone	01465 710161
Provides a range of services to families in the K26 post code area: family support, pupil support, income maximisation childcare and activities
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Education, Training And Employment

Name of Service	STEP Project
Address	McAdam House, 34 Charlotte Street, Ayr KA7 1AE
Telephone	01292 612301
Provides services mainly to young people 16-21 Assists access to training and employment
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Adult Learning
Address	The Learning Shop 2 Bridge Street Ayr
Telephone	01292 263304 or freephone 08003898320
Support to anyone over 18 Support to improve reading, writing, spelling or calculation Can provide English Lessons to foreign nationals
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Home Learn Link
Address	Alexander Fleming Building, Hannah Research Park, Mauchline Road, Ayr
Telephone	01292 670674
Web site	www.ayrshireinitiatives.co.uk
Provides literacy support and onward referrals to other learning bodies Service provided at clients address
Referral Route: Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Jobcentre Plus
Address	Wallacetoun House John Street Ayr
Telephone	01292 666000
Website	www.jobcentreplus.gov.uk
Provides information and support to people of working age.
Referral Route: Self-referral

Community Safety

Name of Service	South Ayrshire Anti-Social Behaviour Team
Address	Russell Street Building, Limonds Wynd, Ayr KA8 0AB
Telephone	01292 294060
Provides a service to all residents of South Ayrshire Deals with all complaints regarding anti-social behaviour
Referral Route: Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	South Ayrshire Mediation Service
Address	Russell Street Building, Limonds Wynd, Ayr KA8 0AB
Telephone	01292 294063
Provides a service to all residents of South Ayrshire Offers a free, independent and confidential service
Referral Route: Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Housing Support Agencies

Name of Service	Ayrshire Initiatives
Address	Alexander Fleming Building, Hannah Research Park, Mauchline Road, Ayr
Telephone	01292 670674
Website	www.ayrshireinitiatives.co.uk
Provides a wide range of housing support services
Referral Route: Homeless Services, Housing

Name of Service	Belhaven Tenancy Support
Address	30 Gardiner Street, Prestwick KA9 1JY
Telephone	01292 479500
Provides a range of tenancy support services
Referral Route: Homeless Services, Housing

Name of Service	Blue Triangle Tenancy Support
Address	32 Main Street, Ayr
Telephone	01292 290035
Provide a range of tenancy support services
Referral Route: Homeless Services

Intensive Support And Resettlement

Name of Service	Simon Community
Address	68 Caprington Ave Kilmarnock KA1 4SQ
Telephone	01563 538295
Website	www.glasgowsimon.com
Provides intensive housing support services across Ayrshire Assists resettlement Housing Advice and Information Service within Bowhouse Prison
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Resettlement Projects

Name of Service	Home Maker Starter Pack
Address	Regeneration and Housing, Holmston House, Ayr
Telephone	01292 612064
Website
Can provide white goods, bedding and carpets as appropriate to homeless clients to assist resettlement or to prevent homelessness
Referral Route: Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Tenant Welcome Programme
Address	Ayrshire Initiatives, Alexander Fleming Building, Hannah Research Park, Mauchline Road, Ayr
Telephone	01292 670674
Website	www.ayrshireinitiatives.co.uk
Practical assistance and support to vulnerable tenants to decorate their home Help tenant develop necessary skills
Referral Route: Homeless Services

Additional Homeless Services

Name of Service	Advocacy Services
Ayr Baptist Church, Fort Street, Ayr	01292 270404
Will provide informal advocacy service: help with form filling and making calls etc.
Referral Route: Self-referral, Non-Statutory Agency

Name of Service	Emergency Food Packs
Riverside Evangelical Church	01292 262686
Salvation Army	01292 265813
Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Emergency Clothing
Salvation Army, Ayr	01292 265813
Referral Route: Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Emergency Cleaning Packs
Riverside Evangelical Church, Ayr	01292 262686
For distribution by Homeless Services to people allocated new or emergency accommodation.
Referral Route: Homeless Services, Housing

Name of Service	Emergency Bedding Service
Riverside Evangelical Church, Ayr	01292 262686
For distribution by Homeless Services to people who require assistance to move into temporary accommodation
Referral Route: Housing

Name of Service	Advocacy Services
Ayr Baptist Church, Fort Street, Ayr	01292 270404
Will provide informal advocacy service: help with form filling and making calls etc.
Referral Route: Self-referral, Non-Statutory Agency

Name of Service	Furniture
Southside Baptist Church	01292 880772
Ayr Baptist Church	01292 27040
Salvation Army	01292 265813
Southside: Can supply 2nd hand furniture to people allocated a tenancy Ayr Baptist Church: Small supply of 2nd hand furniture (free delivery) Salvation Army: Furniture delivery (charge for delivery)
Referral Route: Referral Route: Referral Route: Self-referral, Non-Statutory Agency, Homeless Services, Health, Housing, Social Work

Name of Service	Hygiene Packs
Southside Baptist Church	01292 880772
Packs supplied to Homeless Service for distribution to people in temporary accommodation
Referral Route: Homeless Services

Name of Service	Lunch Club
Ayr Baptist Church, Fort Street, Ayr	01292 270404
Full lunch served every Monday 12noon-1.30
Referral Route: Self-referral

Name of Service	Games Club
Ayr Baptist Church, Fort Street, Ayr	01292 270404
Snooker, Table Tennis etc available before and after the Monday Lunch club 10.30 to 3.pm
Referral Route: Self-referral

Name of Service	Pastoral Support
Ayr Baptist Church, Fort Street, Ayr	01292 270404
People who are homeless can pop in and out of the church/church office throughout the week for help and support
Referral Route: Self-referral

Useful Contact Numbers/Websites

Ayr Police Station	01292 664000
DSS John Street Ayr	01292 666000
Ayr Hospital	01292 610555
NHS 24	08454 24 24 24
Samaritans (Kilmarnock)	01563 531313
Shelterline	08080 800 4444
Childline	0800 1111

Housing Advice And Information Websites

The Scottish Government Access to homelessness legislation and current consultations	www.scotland.gov.uk
HomePoint Housing Advice and Information Links to Councils Housing Options Guides and a range of resource booklets	www.homepoint.communitiesscotland.gov.uk
Shelter Information on housing rights	www.shelter.org.uk
Citizen Advice Bureau Housing advice and information	www.adviceguide.org.uk
Scottish Council for Single Homeless Information and reports on a range of homeless issues	www.scsh.co.uk
SCSH Leaving Home Information Homeless education resources	www.leavinghome.info
Scottish Churches Housing Action Information on homelessness projects	www.churches-housing.org
Private Rented Sector Advice and Information	www.betterrentingscotland.com
South Ayrshire Council Link to Housing Option Guide Housing Strategies and all service information	www.south-ayrshire.gov.uk