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Housing Performance

Scottish Housing Regulator

The Scottish Housing Regulator (SHR) is an independent regulator of registered social landlords and local authority housing services in Scotland. The SHR was established on 1 April 2011 under the Housing (Scotland) Act 2010.

You can find out more about the SHR at

Significant Performance Failures

If you are a tenant of a registered social landlord, such as a housing association or co-operative, or if you are a council tenant, you can report a significant performance failure (SPF) to the Scottish Housing Regulator.

A group of tenants or an individual acting on behalf of tenants, such as a representative of a registered tenants’ organisation, can also report an significant performance failure to the Scottish Housing Regulator.

This factsheet explains what an SPF is and how you can report an SPF.

Scottish Social Housing Charter (SSHC)

The Housing (Scotland) Act 2010 required Scottish Ministers to set standards and outcomes which social landlords should aim to achieve, and to publish these in a Scottish Social Housing Charter. It is the responsibility of each landlord to meet these outcomes and standards and report this information to tenants, homeless people and other service users.

You can find out more about the Scottish Social Housing Charter online at

Annual Return on the Charter (ARC)

From April 2013 all social landlords are required to collect and provide the Scottish Housing Regulator (SHR) with key information on their performance in achieving the outcomes and standards in the Charter. The SHR will use the landlords’ ARC to report publicly on their progress in achieving the Charter outcomes and standards and use this information to inform their regulatory assessments.

Scottish Housing Regulator (SHR) Landlords Report

Each year the SHR will publish a range of accessible information to allow tenants, homeless people, other service users, other landlords, funders and policy makers to understand and compare landlords performance in achieving the Charter outcomes and standards. This will help tenants to hold their landlords to account and service users and other groups to understand the performance of social landlords.

Performance Report 2015

The content and design of our annual performance newsletter has been developed in consultation with involved tenants.

We have retained the same format as our previous performance report due to the positive feedback received through a survey included within the report last year.

The report is largely based on our Annual Return on the Charter (ARC) and also includes some additional information you would like to see reported to all tenants.

This year we have also included a handy comparison tool that allows you to compare our performance for 2013/14 v 2014/15.

In addition to this we are also including a survey to gather your feedback on this year’s report. The form can be viewed and printed or alternatively visit to complete the survey online.

Hard copies of the Performance Report & Handy Comparison Tool are available from local Customer Service Centres (Ayr, Prestwick, Troon, Maybole, Girvan) or by calling our Tenant Participation Team on 01292 612968.

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