Scottish Housing Regulator
The Scottish Housing Regulator (SHR) is an independent regulator of registered social landlords and local authority housing services
in Scotland. The SHR was established on 1 April 2011 under the Housing (Scotland) Act 2010.
You can find out more about the SHR at www.scottishhousingregulator.gov.uk/
Significant Performance Failures
If you are a tenant of a registered social landlord, such as a housing association or co-operative, or if you are a council tenant, you
can report a significant performance failure (SPF) to the Scottish Housing Regulator.
A group of tenants or an individual acting on behalf of tenants, such as a representative of a registered tenants’ organisation, can
also report an significant performance failure to the Scottish Housing Regulator.
This factsheet explains what an SPF is and how you can report an SPF.
Scottish Social Housing Charter (SSHC)
The Housing (Scotland) Act 2010 required Scottish Ministers to set standards and outcomes which social landlords
should aim to achieve, and to publish these in a Scottish Social Housing Charter. It is the responsibility of
each landlord to meet these outcomes and standards and report this information to tenants, homeless people and
other service users.
You can find out more about the Scottish Social Housing Charter online at
Annual Return on the Charter (ARC)
From April 2013 all social landlords are required to collect and provide the Scottish Housing Regulator (SHR) with
key information on their performance in achieving the outcomes and standards in the Charter. The SHR will use the
landlords’ ARC to report publicly on their progress in achieving the Charter outcomes and standards and use this
information to inform their regulatory assessments.
Scottish Housing Regulator (SHR) Landlords Report
Each year the SHR will publish a range of accessible information to allow tenants, homeless people, other service
users, other landlords, funders and policy makers to understand and compare landlords performance in achieving
the Charter outcomes and standards. This will help tenants to hold their landlords to account and service users
and other groups to understand the performance of social landlords.
Performance Report 2015
The content and design of our annual performance newsletter has been developed in consultation with involved tenants.
We have retained the same format as our previous performance report due to the positive feedback received through a
survey included within the report last year.
The report is largely based on our Annual Return on the Charter (ARC) and also includes some additional information
you would like to see reported to all tenants.
This year we have also included a handy comparison tool that allows you to compare our performance for
2013/14 v 2014/15.
In addition to this we are also including a survey to gather your feedback on this year’s report. The form can be
viewed and printed or alternatively visit
complete the survey online.
Hard copies of the Performance Report & Handy Comparison Tool are available from local Customer Service
Centres (Ayr, Prestwick, Troon, Maybole, Girvan) or by calling our Tenant Participation Team on