Council Housing

Paying your Rent and Housing Rent Levels

South Ayrshire Council housing rents are charged on a fortnightly basis.

There are 24 charging fortnights per year and two non-charging fortnights per year (at the end of the financial year and at Christmas). However, tenants who fall in to arrears must continue paying through the non-charging fortnights.

Paying your Rent

You can pay your rent:

At any Customer Service Centre: You can pay in person at any local Customer Service Centre, using cash, debit/credit card, cheque, or postal order. You can pay your rent weekly, fortnightly, 4 weekly or calendar monthly.

However, if you opt to pay 4 weekly or calendar monthly, you must pay your correct rent charge plus one additional fortnight in advance.

Payment Cards:

SAC Payment CardYou can pay your council house and lock-up rent using your Payment Card.

In addition to being able to pay your rent at Council Offices, this new Plastic Rent Card will give you the option to pay your rent at the Post Office, local shops or any other outlet that displays the Girobank, Paypoint or Payzone facility.

Your payment card is not a credit/debit card and has no monetary value. The information on this card only tells us your rent account details so that we can credit your rent account accurately. Payments can be made by cash, cheque, or credit/debit card.

For details on your nearest outlet please click on the appropriate link:

You can view a list of the additional outlets where you can pay many of them are open when the Council offices are closed.

You should be issued with a receipt each time you pay. Please keep these receipts and your card safe. If you lose your card please contact your local Customer Service Centre for a replacement, which will be sent out within 5 working days, during this time you can pay by any of the other methods detailed below.

Direct Debit: You can pay your rent monthly on the 1st or the 15th by Direct Debit.
If you have rent arrears you can set up a Direct Debit to pay these separately. If the amounts of your instalments change during the year, you do not have to give new instructions to your Bank or Building Society as we will do this for you. You can cancel a Direct Debit at any time. If you are interested in switching to Direct Debit, or have any further questions please contact your local Customer Service Centre.

Standing order: You can pay your rent by standing order weekly, fortnightly, 4 weekly or calendar monthly (depending on your bank).

You can obtain a standing order mandate from your local Customer Service Centre which you should complete, one copy should be sent to your bank, one sent to your local Customer Service Centre and one should be kept for your own records.

If you opt to pay 4 weekly or calendar monthly, you must pay your correct rent charge plus one additional fortnight in advance.

Telephone payments: If you have a credit/debit card and don't wish to pay in a Customer Service Centre, you can make a payment over the telephone on our 24-hour payment line - 0300 123 0900

Please have your credit/debit card with you when making the call. Once your payment has been credited to your account, a receipt will be sent out to you.

Internet payments: If you have a PC you can pay your rent by accessing the e-Payments facility.

Postal payments You can post your rent card along with a cheque or postal order into your local Customer Service Centre.

Once your payment has been credited to your account, your receipted rent card will be posted back out to you. Please do not send cash through the post.

Non-charging fortnights There are two fortnights each year where no rent is charged (periods 20 and 26 on your rent card).

If your rent is paid up-to-date, you do not need to pay anything, but if you are in arrears with your rent, you must pay during these two periods. This will help reduce the amount you owe us.

The table below shows the basic rent charges (per fortnight) for the financial year 2012/13.

Properties that have been double glazed and or improved / modernised will have an additional charge added on top of this basic rent, details of which are also given below:

Additional charges

Type of property 1 apt 2 apt 3 apt 4 apt 5 apt 6 apt
Bungalow £98.38 £121.56 £127.92 £134.34 £140.72 N/A
Cottage N/A £110.50 £116.34 £122.16 £127.94 £133.64
Flat £98.44 £103.86 £109.20 £114.74 £120.32 N/A
Prefab N/A N/A £88.38 N/A N/A N/A
  • Properties which have had double glazing installed by the council have a charge of £11.46 per fortnight added to the above basic rent charges per fortnight.
  • Properties which have been improved or modernised by the council have a charge of £15.22 per fortnight added to the above basic rent charges per fortnight.
  • If a property has had double glazing installed and been improved or modernised, a charge of £26.68 is added to the above basic rent charges per fortnight.

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