Paying your Rent and Housing Rent Levels
South Ayrshire Council housing rents are charged on a fortnightly basis.
There are 24 charging fortnights per year and two non-charging fortnights per year
(at the end of the financial year and at Christmas). However, tenants who fall in
to arrears must continue paying through the non-charging fortnights.
Paying your Rent
You can pay your rent:
At any Customer Service Centre: You can pay in person at any local Customer Service Centre, using
cash, debit/credit card, cheque, or postal order. You can pay your rent weekly,
fortnightly, 4 weekly or calendar monthly.
However, if you opt to pay 4 weekly or calendar monthly, you must pay your correct
rent charge plus one additional fortnight in advance.
You can pay your council house and lock-up rent using your Payment Card.
In addition to being able to pay your rent at Council Offices, this new Plastic Rent Card will give you the option
to pay your rent at the Post Office, local shops or any other outlet that displays the Girobank, Paypoint or Payzone
Your payment card is not a credit/debit card and has no monetary value. The information on this card only tells us
your rent account details so that we can credit your rent account accurately. Payments can be made by cash, cheque,
or credit/debit card.
For details on your nearest outlet please click on the appropriate link:
You can view a list of the additional outlets where you can pay many of them are open when the Council
offices are closed.
You should be issued with a receipt each time you pay. Please keep these receipts and your card safe. If you lose your
card please contact your local Customer Service Centre for a replacement, which will be sent out within 5 working days, during this
time you can pay by any of the other methods detailed below.
Direct Debit: You can pay your rent monthly on the 1st or the 15th
by Direct Debit.
If you have rent arrears you can set up a Direct Debit to pay these separately.
If the amounts of your instalments change during the year, you do not have to give
new instructions to your Bank or Building Society as we will do this for you. You
can cancel a Direct Debit at any time. If you are interested in switching to Direct
Debit, or have any further questions please contact your local Customer Service Centre.
Standing order: You can pay your rent by standing order weekly,
fortnightly, 4 weekly or calendar monthly (depending on your bank).
You can obtain a standing order mandate from your local Customer Service Centre which you should
complete, one copy should be sent to your bank, one sent to your local Customer Service Centre and
one should be kept for your own records.
If you opt to pay 4 weekly or calendar monthly, you must pay your correct rent charge
plus one additional fortnight in advance.
Telephone payments: If you have a credit/debit card and don't wish
to pay in a Customer Service Centre, you can make a payment over the telephone on our 24-hour
payment line - 0300 123 0900
Please have your credit/debit card with you when making the call. Once your payment
has been credited to your account, a receipt will be sent out to you.
Internet payments: If you have a PC you can pay your rent by accessing
Postal payments You can post your rent card along with a cheque
or postal order into your local Customer Service Centre.
Once your payment has been credited to your account, your receipted rent card will
be posted back out to you. Please do not send cash through the post.
Non-charging fortnights There are two fortnights each year where
no rent is charged (periods 20 and 26 on your rent card).
If your rent is paid up-to-date, you do not need to pay anything, but if you are
in arrears with your rent, you must pay during these two periods. This will help
reduce the amount you owe us.
The table below shows the basic rent charges (per fortnight) for the financial year
Properties that have been double glazed and or improved / modernised will have an
additional charge added on top of this basic rent, details of which are also given
Type of property
- Properties which have had double glazing installed by the council
have a charge of £11.46 per fortnight added to the above
basic rent charges per fortnight.
- Properties which have been improved or modernised by the council
have a charge of £15.22 per fortnight added to the above basic
rent charges per fortnight.
- If a property has had double glazing installed and
been improved or modernised, a charge of £26.68 is
added to the above basic rent charges per fortnight.
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